Onsite IT Asset Strategy & Lifecycle Manager

Cognizant; Santa Clara (CA); Presencial; USD 99 000 - 116 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Resumo da oferta

Cognizant in Santa Clara, CA is seeking an IT Asset Management Specialist to lead inventory, compliance, and procurement activities. You will manage ServiceNow ITAM/HAM Pro and SAM Pro, maintain asset records, and coordinate with vendors to optimize costs and risk.

This role collaborates with IT teams, produces ad hoc reports, and drives SLA/KPI adherence while safeguarding data privacy and ensuring timely asset disposal and replacements.

Qualificações

• Must have knowledge of ServiceNow ITAM HAM Pro and SAM Pro.
• Developing and implementing procedures for tracking IT assets in ServiceNow.
• Maintaining an accurate inventory of hardware and software assets.
• Ensuring compliance with asset management policies and regulations.
• Coordinating with vendors for procurement and contract negotiations.
• Monitoring the lifecycle of IT assets to optimize their use and mitigate risks.
• Managing the disposal and replacement of obsolete or ineffective IT assets.
• Providing regular audits, analysis, and reports on the cost, performance, and value of IT assets.
• Collaborating with the IT team to forecast future budgets and savings.
• Ensuring data privacy and security of IT assets.
• Supporting field personnel in troubleshooting issues related to IT assets.
• Addressing discrepancies in the asset repository.
• Assisting with special projects as needed.
• Maintaining high levels of customer service.
• Responding to inquiries about order status, shipping, and quality discrepancies.
• Tracking requests and communicating expectations to customers.
• Scanning equipment as it is received to enter into the asset database.
• Maintaining local and remote inventory levels for IT assets.
• Coordinating equipment disposals for remote locations.
• Providing ad hoc reports as requested.
• Ensuring assets are received from vendors and shipped to end users in a timely fashion.
• Developing and maintaining detailed reports on IT asset management activities, including asset utilization, compliance, and financial metrics.

Responsabilidades

• Team Management: Leading and mentoring a team of asset management professionals, ensuring effective communication and collaboration.
• SLA Management: Establishing and maintaining Service Level Agreements (SLAs) with internal and external stakeholders.
• KPI Management: Defining, tracking, and reporting on Key Performance Indicators (KPIs) related to IT asset management.

Conhecimentos

ServiceNow ITSM

ServiceNow ITAM

HAM Pro

SAM Pro

Asset Lifecycle

Descrição da oferta de emprego

Cognizant in Santa Clara, CA is seeking an IT Asset Management Specialist to lead inventory, compliance, and procurement activities. You will manage ServiceNow ITAM/HAM Pro and SAM Pro, maintain asset records, and coordinate with vendors to optimize costs and risk.

This role collaborates with IT teams, produces ad hoc reports, and drives SLA/KPI adherence while safeguarding data privacy and ensuring timely asset disposal and replacements.