Onsite iOS Help Desk Support Specialist

Red Oak Technologies; Elk Grove (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Red Oak Technologies is looking for a candidate for a technical support role in Elk Grove, California. The ideal applicant should have 0–2 years of experience in technical support or a related field and be familiar with iOS devices.

The role requires strong communication and problem-solving skills, as well as the ability to manage time effectively in a fast-paced environment. A bachelor’s degree in Computer Science or related field is preferred.

Qualifications

• 0–2 years of experience in technical support, helpdesk, customer service, or a related role.
• Familiarity with iOS devices and common user support issues.
• Ability to work onsite 5 days a week.

Skills

Technical support experience

Customer service skills

Problem-solving ability

Strong communication skills

Familiarity with iOS devices

Education

Bachelor’s degree in Computer Science

Completion of a technical boot camp

Tools

ServiceNow

Job description

Red Oak Technologies is looking for a candidate for a technical support role in Elk Grove, California. The ideal applicant should have 0–2 years of experience in technical support or a related field and be familiar with iOS devices.

The role requires strong communication and problem-solving skills, as well as the ability to manage time effectively in a fast-paced environment. A bachelor’s degree in Computer Science or related field is preferred.