Mac Helpdesk Specialist – Onsite Support (Elk Grove)

Red Oak Technologies; California (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Red Oak Technologies is seeking a Helpline Analyst to provide first-line support for customer issues via phone, email, and chat at their Elk Grove, CA office. The ideal candidate will have 1-2 years of helpdesk or customer support experience with a focus on resolving macOS and iOS issues. Responsibilities include logging tickets in ServiceNow, troubleshooting hardware and software problems, and maintaining clear communication with users. A weekend workday will be required along with a flexible start time.

Qualifications

• 1–2 years of experience in helpdesk or customer support.
• Hands-on familiarity with macOS and iOS.
• Ability to deliver clear and professional communication.

Responsibilities

• Provide first‑line technical support to end users via phone, email, and chat.
• Troubleshoot basic macOS and iOS issues.
• Log and track cases in a ticketing system.

Skills

Helpdesk or customer support experience

Hands-on Mac familiarity

Troubleshooting skills

Customer-focused communication

Tools

ServiceNow

Job description

Red Oak Technologies is seeking a Helpline Analyst to provide first-line support for customer issues via phone, email, and chat at their Elk Grove, CA office. The ideal candidate will have 1-2 years of helpdesk or customer support experience with a focus on resolving macOS and iOS issues. Responsibilities include logging tickets in ServiceNow, troubleshooting hardware and software problems, and maintaining clear communication with users. A weekend workday will be required along with a flexible start time.