Onsite Instrument Specialist: LC/UHPLC/GC/LCMS & SFC

Shimadzu Scientific Instruments; Princeton (NJ); On-site; USD 88,000 - 90,000; Full time

Benefits offered by this job

Day 1 Benefits

401K Matching

Discretionary yearly bonus

Paid time off

Tuition assistance

Life insurance

Short-term disability

Job summary

Shimadzu Scientific Instruments is seeking an Onsite Service Specialist to join our Princeton, NJ team. You will provide technical support, maintenance, and repair services for LC, UHPLC, GC, SFC, and LCMS lab instruments at designated customer sites.

This onsite role requires troubleshooting expertise, high reliability, and strong communication with researchers. Travel to additional customer sites is expected, with a focus on maximizing instrument uptime and excellent customer service.

Qualifications

• 3+ years of experience servicing HPLC, UPLC, or GC instrumentation.
• Strong background in electronics, lab instrumentation, and software troubleshooting.
• Ability to perform firmware upgrades and functional testing.
• Excellent problem-solving, communication, and organizational skills.
• Associate degree in Electrical Engineering or Technology required (Bachelor's preferred).

Responsibilities

• Serve as the first line of support for LC, UHPLC, GC, SFC and LCMS issues.
• Identify and resolve hardware and software failures, including Auto-Queue and LabSolutions.
• Troubleshoot problems related to column failure, solvent contamination, and sample solubility.
• Direct users to appropriate departments for networking or non-Shimadzu hardware issues.
• Provide hands-on training and mentorship to junior service personnel.
• Maintain detailed records of repairs and maintenance; submit improvement suggestions.

Skills

HPLC/UPLC/GC servicing

Electronics background

Firmware upgrades

Problem solving

Communication

Education

Associate degree in Electrical Engineering or Technology

Bachelor's degree preferred

Tools

Auto-Queue software

NexLab

LabSolutions

Job description

Shimadzu Scientific Instruments is seeking an Onsite Service Specialist to join our Princeton, NJ team. You will provide technical support, maintenance, and repair services for LC, UHPLC, GC, SFC, and LCMS lab instruments at designated customer sites.

This onsite role requires troubleshooting expertise, high reliability, and strong communication with researchers. Travel to additional customer sites is expected, with a focus on maximizing instrument uptime and excellent customer service.