Onsite Instrument Repair Technician (FTIR/Raman)

908 Devices; Beaver Brook (CT); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Long-term incentives

On-site role

Job summary

908 Devices Inc. is seeking a Service Technician to troubleshoot, repair, and maintain handheld HPMS, FTIR, and Raman devices at our Danbury, CT facility. You will work with product and engineering teams to deliver high-quality service and improve customer experiences.

The role requires strong diagnostic skills, excellent communication, and the ability to work independently. It is an onsite position with less than 10% travel and potential eligibility for long-term incentives.

Qualifications

• 2+ year degree in a technical field or equivalent experience.
• 3+ years directly supporting customers preferred.
• 3+ years in a technical service/engineering role preferred.
• Experience with pharmaceutical / safety / security markets preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Provide technical Subject Matter Expertise to device repairs and issue resolution.
• Maintain world-class service levels through metric goals set by management.
• In-house technical support, installation, and repair.
• Contribute to and/or maintain projects to solve complex customer service and support issues.
• Maintain service, support, and inventory records in our various business systems.
• Contribute to and maintain technical knowledge base and customer communication programs.
• Partner with the Manufacturing Engineering team to assemble and test 908 Devices Field Forensics products (subassemblies).
• Participate in quality and engineering related initiatives.
• Contribute to the upkeep and maintenance of the sales demo, training, and service loaner device pools.

Skills

Customer service

Troubleshooting

Technical knowledge

Independent worker

Communication

Education

Technical degree

Tools

CRM software

Job description

908 Devices Inc. is seeking a Service Technician to troubleshoot, repair, and maintain handheld HPMS, FTIR, and Raman devices at our Danbury, CT facility. You will work with product and engineering teams to deliver high-quality service and improve customer experiences.

The role requires strong diagnostic skills, excellent communication, and the ability to work independently. It is an onsite position with less than 10% travel and potential eligibility for long-term incentives.