Field Service Technician in Warwick

Energy Jobline ZR; Warwick (RI); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Paid time off

Job summary

Energy Jobline ZR in Warwick, RI seeks a Field Service Technician to diagnose and repair ESR instruments and LoRRca RBC analyzers, serving as the primary contact for end users. You will provide on-site support, perform diagnostics, and coordinate with customers and techs to resolve issues.

The role requires travel to customer sites, strong TCP/IP basics, and proficiency in MS Office. A proactive, detail-oriented mindset and good communication skills are essential.

Qualifications

• Basic knowledge of TCP/IP.
• Proficient in MS Office Suite.
• Self-starter and meticulous with details.
• Customer friendly attitude and ability to communicate with end-users.
• Works independently and takes initiative.
• Strong analytical/troubleshooting skills.
• Effective verbal and written communication.

Responsibilities

• On-site maintenance and troubleshooting.
• Coordinate with 3rd party to open work orders and ensure completion.
• Open, update and close service reports.
• Travel to customer sites on short notice for emergency service issues.

Skills

TCP/IP basics

MS Office proficient

Self-starter

Customer communication

Independent work

Troubleshooting

Written communication

Job description

Job DescriptionJob DescriptionJob description: Field Service Technician

The position is based in the company's office in Warwick, RI. The Service Technician is a point of contact for the end users for technical and user issues. You are an expert in diagnostics and repair of our ESR instruments & LoRRca RBC analyzer. Provides support to end users and 3rd party technicians in the field. Answers phones and works with Lab techs, BMEs or 3rd party technicians to diagnose and resolve issues for clients using service checklist and other related documents such as Service manuals, Instructions for use (IFU) etc. Responsible for opening, updating and completing all service reports. Able to travel to customer sites with minimal notice for emergency service issues.

• Carries out maintenance work & troubleshoots on site.
• Coordinates with 3rd party if needed to open work orders and sees work orders through completion.

Knowledge and experience

• Basic knowledge of TCP/IP
• Proficient in MS Office Suite and general computer knowledge.
• Self-starter and meticulous with details.
• Customer friendly attitude, and able to effectively communicate with end-users ensuring client satisfaction.
• Works & thinks Independently.
• Analytical skills when trouble shooting both in the field and the office.
• Effective communication skills both verbally & written

Pay: $50,000.00 - $60,000.00 per year

• 401(k) with company match
• Health insurance
• Paid time off