Onsite Instructional Tech Support Specialist

University of Maryland, Baltimore; Baltimore (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

The University of Maryland, Baltimore is seeking an instructional technology support assistant to provide on-site technical support for the MD Program curriculum. You will assist with lectures, small-group sessions, and examinations, supporting faculty and students with AV, presentation, and learning technology tools.

You will diagnose and resolve routine technical issues, provide training on presentation systems, and ensure smooth instructional delivery in designated campus spaces.

Qualifications

• Education: Bachelor's degree in instructional technology, information technology, computer science, educational technology, instructional design, or a related field.
• Experience: Entry-level professional experience supporting instructional technology, classroom audiovisual systems, end users, or educational software is preferred.

Responsibilities

• Provides daily in-person, on-site support for lectures, small-group sessions, laboratories, and other MD Program instructional activities.
• Assists faculty and students with digital images and audio, Microsoft PowerPoint, Poll Everywhere, Solstice, Zoom and Microsoft Teams.
• Loads, tests, and validates presentation or instructional content before classes, meetings, examinations, and other scheduled activities.
• Diagnoses and troubleshoots hardware, software, AV, projection, audio, display, and connectivity problems and escalates when needed.
• Advises faculty on course-delivery, presentation, conferencing, and media options.

Skills

Helpdesk support

Windows/macOS

Classroom technology

Communication skills

Education

Bachelor's degree

Tools

Panopto

Moodle

Poll Everywhere

NBME

Solstice

Zoom

Microsoft Teams

Job description

The University of Maryland, Baltimore is seeking an instructional technology support assistant to provide on-site technical support for the MD Program curriculum. You will assist with lectures, small-group sessions, and examinations, supporting faculty and students with AV, presentation, and learning technology tools.

You will diagnose and resolve routine technical issues, provide training on presentation systems, and ensure smooth instructional delivery in designated campus spaces.