Onsite Infrastructure Support

Aquent; Moline (IL); On-site; USD 41,000 - 69,000; Full time

Job summary

Aquent is seeking an onsite Infrastructure Support professional to work with a top client in the manufacturing/technology space. You will monitor, manage and triage changes to the IT infrastructure within established processes.

This role focuses on low to medium complexity issues, routine changes, and collaboration with a cross-functional team. On-call availability is required for a 24x7 rotation as needed.

Qualifications

• 5+ years in infrastructure support required.
• Experience with monitoring, event and change management within defined processes.
• Ability to analyze information to resolve infrastructure problems.
• Collaborative team experience and strong communication skills.

Responsibilities

• Monitor, manage, report, collaborate, and triage changes to IT infrastructure.
• Handle low complexity infrastructure issues and routine changes with review.
• Provide basic infrastructure support to deliver functionality for a defined portion of a technology.
• Support multi-functional business delivery and interact with partners as needed.

Skills

Monitoring

Incident management

Change management

On-call support

Communication

Job description

Aquent Studios is looking for onsite Infrastructure Support to work at one of its top clients in the manufacturing/technology space.

About the Job

• Is responsible for monitoring, managing, reporting, collaborating, and triaging of changes to the information technology infrastructure within established processes.
• Works on low complexity infrastructure problems; routine changes and improvements to existing processes, with review.
• Provides infrastructure support at a basic level to deliver functionality on a defined portion of a single infrastructure technology.
• Delivers infrastructure technology for multi-functional business
• May have some interaction with functional business partners on tactical issues and limited contact with suppliers.

Skill Set Requirements

• 5+ years of experience required for the following skills set:
• Experience with the following Infrastructure support activities: monitoring (primary responsibility), managing, reporting, collaborating, and triaging of changes to the information technology infrastructure within established processes
• Experience in infrastructure and application domain functions.
• Practical experience in monitoring and managing, event, change and incident management.
• Must be able to perform and apply information analysis to resolve infrastructure problems.
• Demonstrated experience with identifying, analyzing, selecting, and applying (with guidance) the appropriate new information technology infrastructure components within a diverse environment as required to support strategic business plans and processes.
• Experience with working in a collaborative team environment.
• Excellent verbal and written communication skills.
• Flexible and able to support Oncall if needed , 24×7 work rotation as needed.

NOTE: Candidates who just have basic support desk experience are not a good fit. They MUST have demonstrated experience with infrastructure support to be considered for this role.

NOTE: Hourly W2 role, no C2C please.

NOTE: Candidates must be able to work for any US-based employer. No sponsorship is available for this role.