Network/Infrastructure Technician (Break/Fix) & Desktop Level 1 / 2

ABI RESOURCES; Philadelphia (Philadelphia County); On-site; USD 34,440 - 55,104; Part time

Benefits offered by this job

Access to centralized ticketing portal

24/7/365 Helpdesk support

Field test equipment

Job summary

ABI RESOURCES in Philadelphia seeks a qualified Network / Infrastructure Technician for on-call field work. The desired candidate will assist with troubleshooting and resolving issues related to servers, storage, and network devices.

Responsibilities include on-site work at client facilities, responding to emergency calls, and providing Desktop Level 1 / 2 Helpdesk services. The role requires strong communication skills, technical knowledge, and the ability to work with a web-based ticketing portal.

The position offers flexible engagement and potential for growth into full-time opportunities.

Qualifications

• 2+ years experience in network/infrastructure roles required.
• Experience working within a NOC environment.
• Capable of using ticketing systems effectively.

Responsibilities

• Assist with triage and troubleshooting issues.
• Perform on-site work at client locations.
• Respond to emergency dispatch requests as needed.

Skills

Strong communication skills

Patching – Copper

Patching – Fiber

Infrastructure Repair

Server & Storage skills

Network diagnostics

Rack & Stack

Education

Associate’s degree or comparable technical certificates

Tools

Technician’s multi-screwdriver

110/66 Impact-punch-down tool

Job description

Network / Infrastructure Technician (Break‑Fix) & Desktop Level 1 / 2

American Info Systems LLC is currently recruiting qualified Network / Infrastructure Technicians for ON‑CALL field work. Qualified candidates will be engaged to assist with triage, troubleshooting, and issue resolution for servers, storage, network devices and infrastructure. Work is performed on‑site at client end‑user facilities or co‑locations/data centers. Typically work is scheduled 24 to 48 hours in advance; however, technicians may be engaged (if available) for emergency dispatches. The AIS Operations Team works hand‑in‑hand with the client and in‑field personnel to manage logistics and keep tasks fair and reasonable for all involved participants.

Responsibilities

• Assist with triage, troubleshooting and issue resolution for servers, storage, network devices and infrastructure.
• Perform on‑site work at client end‑user facilities or co‑locations/data centers.
• Respond to emergency dispatches when available.
• Provide Desktop Level 1 / 2 Helpdesk services Monday and Wednesday for 8 hours each day.
• Break‑Fix responsibilities are on‑demand and may evolve into a full‑time opportunity.

ALL APPLICANTS MUST HAVE EXPERIENCE WITH: FAULT ISOLATION; PROBLEM RESOLUTIONS AND WORKING WITHIN A NOC ENVIRONMENT.

Required Skillset

• Strong communication skills both written and verbal (English).
• Patching – Copper: familiar with tracing, patching and troubleshooting copper (Cat 5e / Cat 6) cables at the patch panel, device, and/or station.
• Patching – Fiber: familiar with tracing, patching and troubleshooting fiber at the patch panel or device; experience handling and dressing fiber cabling is a must.
• Infrastructure Repair: familiar with using a 4‑pair test‑set or Fluke test device; able to terminate copper cables at the patch panel or station (install network jacks). Familiarity with 110 and 66 blocks is a must.
• Server & Storage: able to assess system alerts, replace failed hardware such as hot‑swappable disks, power supplies and other field‑serviceable components. A basic understanding of RAID is a must.
• Network: able to connect to devices with a console port/cable and execute basic command‑line statements for diagnostics and commissioning.
• Rack & Stack: familiar with cabinets, racks, configuring rail depth and installation hardware; able to properly install, secure and cable‑manage rack‑mounted devices.

Technology & Tools (Provided by Technician)

• Smart‑phone capable of mobile email and mobile web‑browsing (Mandatory).
• Technician’s multi‑screwdriver.
• 110/66 Impact‑punch‑down tool.

AIS Provisions

• Access to centralized ticketing portal.
• Access to 24/7/365 Helpdesk for support and escalation.
• Console cable(s) with USB to serial converter.
• Field test equipment (as required).

Pre‑Requisites

• Able to work with and update a web‑based ticketing portal in a timely fashion.
• Associate’s degree or comparable technical certificates.
• 2+ Years’ Experience.
• Retirees welcome to apply.

Other On‑Demand Opportunities

• Vendor Escort (overseeing vendors such as carriers or service providers).
• IMAC (Installation, Move, Add & Change) – surveying, disconnecting, reconnecting and providing basic quality assurance testing for user relocations in corporate environments/trading floors.
• Helpdesk Level 1 / Level 2 desktop support. Knowledgeable with Active Directory, obtaining service requests and updating resolves into a Ticketing System.

Recognized Value‑Adds

• Laptop with Microsoft Office Suite.
• Familiarity with POTS and circuits (T1, DS3).
• Valid Driver’s License and vehicle.
• A drill or power‑screwdriver / hand‑tools.

Compensation

• For each day a Technician is engaged, a 2 or 4‑hour minimum will be paid.
• Sub‑Contractor with LLC or W2 Employee.

Ideal Candidate would be able to support Newark DE, Wilmington DE and Philadelphia PA areas.