Level 2 Tech Support 5364

Tier4 Group; City of Hudson (NY); On-site; USD 34,440 - 48,216; Full time

Job summary

Tier4 Group in Hudson, NY is seeking an onsite Level 2 IT Support Technician to back a major M&A integration project. The role involves hands-on desktop support, deployments, and troubleshooting across hardware, software, and network services.

You'll work closely with infrastructure and cybersecurity teams to resolve escalations, support onboarding, and assist with future IT initiatives. 11-month contract, Monday–Friday, no travel required.

Qualifications

• 2+ years of IT Support or Help Desk experience.
• Experience with Windows 10/11 and Microsoft 365 environments.
• Strong troubleshooting skills across hardware, software, printers, and basic networking.
• Experience with ticketing systems such as ServiceNow, Jira, or similar platforms.
• Working knowledge of Active Directory, TCP/IP, DNS, DHCP, and basic network troubleshooting.
• Experience performing basic firewall tasks, including IP allow/block requests.
• Excellent communication and customer service skills.
• Ability to prioritize multiple requests and work independently in a fast-paced environment.

Responsibilities

• Provide onsite Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot hardware, software, OS, and network connectivity issues.
• Manage and resolve support tickets while delivering outstanding customer service.
• Perform basic firewall administration, including IP allow/block requests.
• Deploy and configure new workstations and assist with employee onboarding.
• Support hardware installations, equipment replacements, cable patching, and network connectivity.
• Install and configure endpoint security software and standard IT applications.
• Maintain accurate documentation for assets, configurations, and technical support activities.
• Partner with infrastructure, networking, and cybersecurity teams to resolve escalated issues.
• Support office technology upgrades, integration projects, and other onsite IT initiatives.

Skills

IT Support experience

Windows 10/11

MS 365 environments

Troubleshooting hardware/software

Ticketing systems (ServiceNow/Jira)

Active Directory & TCP/IP basics

Firewall basics

Onsite deployment & onboarding

Strong communication

Tools

ServiceNow

Jira

Job description

Hudson, NY (Onsite) | 11-Month Contract | Monday-Friday

Are you an IT professional who enjoys solving technical problems, helping end users, and working in a fast-paced environment? We're looking for a Level 2 IT Support Technician to support a major M&A integration project for a leading logistics organization in Hudson, NY.

In this hands-on role, you'll provide onsite technical support, assist with technology deployments, troubleshoot hardware and software issues, and help integrate a newly acquired facility into the company's enterprise IT environment. If you thrive on variety, enjoy working directly with people, and want to make an immediate impact, we'd love to hear from you.

What You'll Do

• Provide onsite Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot hardware, software, operating system, and network connectivity issues.
• Manage and resolve support tickets while delivering outstanding customer service.
• Perform basic firewall administration, including IP allow/block requests.
• Deploy and configure new workstations and assist with employee onboarding.
• Support hardware installations, equipment replacements, cable patching, and network connectivity.
• Install and configure endpoint security software and standard IT applications.
• Maintain accurate documentation for assets, configurations, and technical support activities.
• Partner with infrastructure, networking, and cybersecurity teams to resolve escalated issues.
• Support office technology upgrades, integration projects, and other onsite IT initiatives.

What We're Looking For

• 2+ years of IT Support, Desktop Support, or Help Desk experience.
• Experience supporting Windows 10/11 and Microsoft 365 environments.
• Strong troubleshooting skills across hardware, software, printers, and basic networking.
• Experience working with ticketing systems such as ServiceNow, Jira, or similar platforms.
• Working knowledge of Active Directory, TCP/IP, DNS, DHCP, and basic network troubleshooting.
• Experience performing basic firewall tasks, including IP allow/block requests.
• Excellent communication and customer service skills.
• Ability to prioritize multiple requests and work independently in a fast-paced environment.

Bonus Points If You Have

• Experience supporting warehouse, logistics, manufacturing, or enterprise environments.
• Familiarity with Cisco networking equipment and wireless access points.
• CompTIA A+, Network+, or other industry certifications.
• Military experience or a background in highly structured operational environments.

Why Join Us?

• Work on a high-profile enterprise integration project.
• Gain valuable experience supporting a large-scale IT transformation.
• Join a collaborative team of infrastructure, networking, and cybersecurity professionals.
• Opportunity to be considered for future IT openings within the organization based on performance.
• Monday through Friday schedule with no travel required.