Onsite Implementation Manager: Scale Onboarding

Profound; New York (NY); On-site; USD 150,000 - 200,000; Full time

Job summary

Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 and innovative startups. As Manager of Implementation, you will own onboarding for Scaled and Mid-Market customers, define scalable processes, and grow a team of Implementation Specialists to execute as the program matures.

You will partner with Customer Success, Sales, Product, Engineering, and Data to create a best-in-class onboarding experience.

Qualifications

• 5+ years in customer success, onboarding, implementation, or education.
• Experience building and mentoring teams.
• Ability to design scalable playbooks and training programs.
• Strong data-driven mindset to measure impact and iterate.

Responsibilities

• Design scaled onboarding curriculum for Scaled and Mid-Market customers.
• Lead weekly onboarding sessions covering platform setup and reporting.
• Build enablement templates, content, and follow-up sequences for scale.
• Recruit, hire, and onboard a team of Implementation Specialists as needed.
• Coach the team and set expectations for quality and value delivery.
• Ensure post-sale configuration is complete and accounts are set up properly.
• Track participation and success metrics across the customer base.
• Surface product gaps and onboarding friction to CS and Product teams.
• Translate customer usage into stronger programs and strategy.

Skills

Customer success

Onboarding

Implementation

Education

Job description

Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 and innovative startups. As Manager of Implementation, you will own onboarding for Scaled and Mid-Market customers, define scalable processes, and grow a team of Implementation Specialists to execute as the program matures.

You will partner with Customer Success, Sales, Product, Engineering, and Data to create a best-in-class onboarding experience.