Onsite IMAC Technician - Imaging & Deployment Support

CompuCom; Waukesha (WI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

Employee Assistance Program

Paid holidays

Paid time off

Paid parental leave

401(k)

FSA/HSA pre-tax benefits

Job summary

CompuCom is seeking an IMAC Technician to join our client team onsite in Waukesha, Wisconsin. The role focuses on imaging, setting up, deployment, and basic troubleshooting during deployments, with professional communication to customers.

Candidates should have 3+ years of desktop support experience, familiarity with ServiceNow or similar ticketing, and Windows 10/11 expertise. The position offers an hourly wage of $18.75 to $25.00 and comprehensive benefits.

Qualifications

• 3+ years of experience supporting PC hardware and software.
• Proficient in imaging, deploying, and troubleshooting PCs.
• ServiceNow or similar ticketing system experience.
• Customer-facing experience.
• Able to train quickly on procedures and maintain IT knowledge base.
• Windows 10/11 experience.
• Able to multi-task in a fast-paced environment with attention to detail.

Responsibilities

• Performs IMAC project work – imaging / setting up / deployment / SNOW for asset tracking – some basic troubleshooting during deployment.
• Represents the company in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with customers, responding to routine technical questions or requests for information.
• Escalates problems and issues to a higher level of support if unable to resolve.

Skills

Desktop support

Imaging / deployment

ServiceNow

Customer facing

Windows 10/11

Multi-tasking

IT knowledge base

Tools

ServiceNow

Job description

CompuCom is seeking an IMAC Technician to join our client team onsite in Waukesha, Wisconsin. The role focuses on imaging, setting up, deployment, and basic troubleshooting during deployments, with professional communication to customers.

Candidates should have 3+ years of desktop support experience, familiarity with ServiceNow or similar ticketing, and Windows 10/11 expertise. The position offers an hourly wage of $18.75 to $25.00 and comprehensive benefits.