Onsite IBO Support Specialist - Mon-Fri Call Center

ACN COMMUNICATIONS SERVICES LLC; Charlotte (NC); On-site; USD 35,000 - 48,000; Full time

Job summary

ACN Communications Services LLC is hiring an IBO Support Specialist - Call Center, onsite in Charlotte, NC. You will provide clear information on ACN services and commissions to Independent Business Owners and ensure adherence to company policies and regulatory standards.

The role includes handling calls and live chats, guiding IBOs to resources, maintaining product knowledge, and collaborating with teams to resolve issues effectively.

Qualifications

• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to multitask and manage time effectively.
• Patience and empathy when dealing with difficult situations.
• Strong organizational skills and attention to detail.

Responsibilities

• Answer an average of fifty incoming calls from IBOs per day.
• Monitor and respond to incoming live chat requests efficiently and accurately.
• Address multiple chat inquiries with professionalism and urgency.
• Direct IBOs to resources and online tools for information.
• Maintain current knowledge of ACN products and services.
• Identify and resolve issues related to policies and compensation plans.
• Assist in locating information using ACN's online tools.
• Accurately complete all necessary forms and documentation.
• Review root causes of inquiries to drive resolution.
• Collaborate with team members and other departments.

Skills

Written communication

Verbal communication

Problem solving

Time management

Education

High school diploma

Customer service certs

Tools

Chat platforms

Telephony systems

Basic computer operations

Job description

ACN Communications Services LLC is hiring an IBO Support Specialist - Call Center, onsite in Charlotte, NC. You will provide clear information on ACN services and commissions to Independent Business Owners and ensure adherence to company policies and regulatory standards.

The role includes handling calls and live chats, guiding IBOs to resources, maintaining product knowledge, and collaborating with teams to resolve issues effectively.