Onsite Talent Acquisition Manager

Qualfon Philippines; Irving (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Qualfon in Texas is seeking an onsite Talent Acquisition Manager to lead the talent acquisition team and drive strategic planning to provide a steady pool of candidates for call center roles. The role will standardize the recruiting process from posting to hire, and build partnerships with schools, agencies, and communities to support client accounts.

You will develop and implement a unified recruitment process, provide regular metrics, and create bilingual candidate pipelines in Spanish and

Qualifications

• Minimum 6-8 years proven talent acquisition experience.
• 1-3 years high volume/high growth recruitment.
• Knowledge of human resource law, practices and procedures.
• Strong written and oral communication skills.
• Ability to build strong working relationships with management, peers and subordinates.
• Experience with social media and internet recruiting.
• Experience with applicant tracking systems (preferably iCIMS).
• Proficiency with Microsoft Office Suite.

Responsibilities

• Develop strategic road map and implements programs to provide quality candidates to the respective accounts when needed.
• Serve as the recruiting subject matter expert and advisor for all staffing needs.
• Create and ensure a consistent recruiting process from posting through hire with data points for the lifecycle.
• Provide regular reporting on recruitment activities, requisitions, applicant flow, interviews, and hires.
• Develop processes to assure bilingual pool of candidates (Spanish and French) for future hire.
• Enhance assessment and interviewing process for bilingual candidates.
• Plan, direct and develop efficiencies of recruiting staff and administrative support.

Skills

Talent acquisition

High volume recruitment

HR law & compliance

Communication skills

Relationship building

Social media recruiting

Microsoft Office

iCIMS

Tools

iCIMS

Microsoft Office

Job description

OVERVIEW

The onsite Talent Acquisition Manager is responsible for leading the talent acquisition team and for the strategic planning necessary to provide a pool of candidates for various call center positions for dedicated clients. The incumbent will create a unified and consistent recruiting process including but not limited to posting, testing, interview, hiring andonboarding. The Talent Acquisition Manager will be accountable to develop strategic partners within the state and cityto enhance the recruiting process. Such vendors may include: Workforce Centers, temporary employmentagencies, talent acquisition marketing/advertising agencies, universities/colleges and pre-employment testingproviders. This leader will develop/implement a strategic approach in utilizing technical tools such as theinternet and social media, along with training and enhancing interviews/interviewers to provide selection ofqualified candidates for hire.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

RESPONSIBILITIES

• Develop strategic road map and implements programs, plans and procedures to provide quality candidatesto the respective accounts when needed
• Serve as the recruiting subject matter expert and advisor to the organization for all staffing needs.
• Create and ensure that a consistent Recruiting process is created and utilized that creates data points for the life cycle of the prospective employee; from posting through hire.
• Provide/develop/maintain regular reporting on recruitment activities, requisition, applicant flow, interviews, hires, etc.
• Develop processes and programs to assure bilingual pool of candidates (Spanish and French) for future hire.
• Enhance assessment and interviewing process for all bilingual candidates
• Plan, direct and develop efficiencies of activities and processes of recruiting staff and administrative support to carry out such functions as:

• Job posting and requisition approvals
• Developing sources of qualified applicants
• Screening applicants
• Scheduling and conducting interviews
• Administering testing (skills, behavioral, drug screening and background)
• Setting standards for evaluating applicant qualifications

• Assure that contacts and relationships with educational institutions, employment agencies, workforce centers and other sources for applicants are maintained
• Conduct regular meetings with site stakeholders to review hiring needs, recruiting activities, and applicant pipeline development plans
• Develop and provide innovative solutions to meet staffing needs and attract applicants to maintain applicant pool.
• Utilize historical trending and partners closely with account leadership to develop solutions that care for seasonal increases
• Assure new employee orientation/on-boarding programs are kept up-to-date and accurate information is provided
• Develop and manage off-site recruitment activities through local Qualfon recruiters for job fairs, media presence, advertising, etc.
• Partner with account management and HD business partners across all the company to ensure a seamless recruitment process that will meet the accounts growing and replacement needs
• Work closely with Marketing to create and maintain advertisements for employment opportunities, public relations messaging, and any public facing collateral that contains the Qualfon branding
• Stay up to date on all branding guidelines and requirements to ensure all produced collateral from the recruiting team meets the branding standards
• Ensure staffing and hiring practices are compliant with state and federal law
• Proactively seek candidates through targeted sourcing channels

QUALIFICATIONS

• Minimum of 6-8 years proven talent acquisition experience
• 1-3 years high volume/high growth recruitment
• Proven knowledge of human resource law, practices and procedures
• Proven effective written and oral communication skill
• Proven skills in building strong working relationship with management, peers and subordinates
• Proven experience with progressive recruitment resources such as social media and internet
• Proven working knowledge of Microsoft products including, but now limited to, Word, Excel and Power Point
• Experience with Applicant Tracking Systems (preferably iCIMS)
• While performing the duties of this job, the employee is frequently required to sit, talk, walk and hear. Theemployee is required to use hands and fingers to operate, handle, or feel objects, tools, or controls; andreach with hands and arms. Specific vision abilities required by this job include close vision and the abilityto adjust focus.