Onsite HPC Client Success Coordinator

Core Scientific; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Core Scientific is seeking an experienced Client Services Coordinator to lead and develop long-term relationships with a portfolio of clients. This role blends data center technical knowledge with customer relationship management and industry-specific insights.

You will liaise between clients and cross-functional internal teams to ensure customer and department success, while staying informed about HPC, AI, and cryptocurrency mining trends to add value in engagements.

Qualifications

• Bachelor’s degree required in a relevant field.
• 5+ years in customer-facing roles with proven relationship-building resulting in top/bottom-line impact.
• Experience in or with mission-critical data centers, AI hardware/software, Nvidia, and key technology ecosystem partners.
• Knowledge of HPC, AI infrastructure, hyperscale technology.
• Familiarity with cloud platforms, data center operations, or high-performance computing systems.
• Evidence of high-touch account management or equivalent experience.

Responsibilities

• Serve as primary contact to build long-term HPC relationships and grow the AI/HPC portfolio.
• Analyze customer personas and demographics to generate leads.
• Own market insights and advocate HPC trends internally.
• Collaborate with sales/marketing to drive prospects to data centers for tours/meetings.
• Onboard new clients promptly and manage onboarding/new orders end-to-end.
• Track key account metrics and ensure client success across teams.
• Resolve client issues by improving processes and preventing repeat problems.
• Coordinate with site management and development teams to meet client expectations.

Skills

Customer relationship management

Communication

Problem solving

Stakeholder management

Education

Bachelor’s degree in a relevant field

Tools

NVIDIA

AI hardware/software

Cloud platforms

Data center operations

Job description

Core Scientific is seeking an experienced Client Services Coordinator to lead and develop long-term relationships with a portfolio of clients. This role blends data center technical knowledge with customer relationship management and industry-specific insights.

You will liaise between clients and cross-functional internal teams to ensure customer and department success, while staying informed about HPC, AI, and cryptocurrency mining trends to add value in engagements.