Legal Client Support Specialist (Onsite Houston)

U.S. Legal Support; Houston (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) with Match

Paid Time Off

Parental Leave

LifeLock Identity Protection

Flexible Spending Accounts

Commuter Benefits

Disability Insurance

EAP

Career Growth Opportunities

Job summary

US Legal Support, based in Houston, TX, is seeking a Customer Service Representative to serve as the primary liaison between clients and internal teams. This onsite role emphasizes prompt inquiry resolution, accurate documentation, and proactive communication to ensure a high level of client satisfaction.

The ideal candidate will be organized, customer-focused, adaptable, and capable of managing multiple priorities with professionalism and accuracy.

Qualifications

• Minimum 2 years of customer service, client support, or related experience.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and web-based applications; professional phone and email etiquette.

Responsibilities

• Build and maintain strong client relationships with a focus on customer satisfaction and retention.
• Serve as a primary point of contact for client inquiries and requests.
• Communicate professionally with clients via phone, email, and other channels.
• Provide timely updates regarding orders, requests, and account activity.
• Deliver exceptional customer service while maintaining a positive client experience.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Attention to detail

HIPAA compliance

Education

High School Diploma or equivalent

Bachelor's degree (preferred)

Tools

Microsoft Office

CRM systems

Job description

US Legal Support, based in Houston, TX, is seeking a Customer Service Representative to serve as the primary liaison between clients and internal teams. This onsite role emphasizes prompt inquiry resolution, accurate documentation, and proactive communication to ensure a high level of client satisfaction.

The ideal candidate will be organized, customer-focused, adaptable, and capable of managing multiple priorities with professionalism and accuracy.