Onsite Housing Supervisor: HCV Public Benefits (Chicago)

Advastar, Inc; Chicago (IL); In loco; USD 52.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

401(k) with Roth option

Employee Assistance Program

Life/AD&D insurance

Critical illness coverage

Travel protection coverage

Paid time off

Descrizione del lavoro

Advastar, Inc is seeking a Housing Supervisor in Chicago to run daily onsite operations for a busy public-facing office. You will be the frontline leader, set the service tone, and resolve escalations for participants and landlords.

The role requires supervisory experience, knowledge of Housing Choice Voucher programs, and strong MS Office skills, with an emphasis on accuracy, compliance, and timely workflows.

Competenze

• Bachelor's degree in Business Administration, Public Administration, Housing Management, or a related field, preferred.
• Housing Choice Voucher (HCV) program credential, preferred.
• Certification in an affordable housing program area (HCV, Public Housing, LIHTC), preferred.
• Supervisory or team-lead experience in a customer-facing or public-benefits environment, required (flexible on years for the right candidate).
• Experience with a Housing Choice Voucher or similar public-benefits program, required (flexible on years for the right candidate).
• Strongly Preferred - experience specifically in annual recertifications, interims, or rental-increase processing
• Strong Microsoft Office skills and comfort learning housing-specific case-management software.

Mansioni

• Serve as the primary onsite representative for program participants, landlords, and visitors, setting the tone for service quality.
• Own first-line escalation for difficult customer situations, applying de-escalation skill and sound judgment.
• Oversee daily office workflow, deadlines, and case queues to keep service moving and files compliant.
• Coach and mentor onsite (and potentially remote) team members, building a positive, accountable team culture.
• Manage timecards, scheduling, and recurring reporting for the office.
• Partner with the housing authority's staff and other building partners to keep communication open and issues resolved quickly.

Conoscenze

Leadership

Customer service

Public housing

Microsoft Office

De-escalation

Scheduling

Team mentoring

Formazione

Bachelor's degree

Strumenti

Case management software

Descrizione del lavoro

Advastar, Inc is seeking a Housing Supervisor in Chicago to run daily onsite operations for a busy public-facing office. You will be the frontline leader, set the service tone, and resolve escalations for participants and landlords.

The role requires supervisory experience, knowledge of Housing Choice Voucher programs, and strong MS Office skills, with an emphasis on accuracy, compliance, and timely workflows.