Onsite Housing Supervisor - Customer-First Leader (HCV)

Advastar, Inc. | Recruiting & Staffing; Chicago (IL); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with Roth option

Employee Assistance Program

Employer-paid life/AD&D

Supplemental critical illness coverage

Family-travel protection

PTO

Paid personal days

Paid holidays

Pet insurance

Job summary

Advastar, Inc. | Recruiting & Staffing is seeking a Housing Supervisor to run daily onsite operations for the Chicago team. This frontline leadership role sets service tone, manages a small onsite team, and serves as the main contact for participants and landlords in a high-visibility, in-person office.

The position offers a base salary of roughly $52K-$60K+ depending on experience, plus comprehensive benefits. Full-time, Monday–Friday, in-office with no remote option.

Qualifications

• Bachelor’s degree preferred in business or public administration.
• HCV credential or related certification preferred.
• Experience in supervisory or team-lead roles in public-benefits environments.
• Experience with Housing Choice Voucher or similar programs required.

Responsibilities

• Represent onsite for participants, landlords, and visitors, ensuring service quality.
• Own first-line escalation for difficult customer situations and de-escalation.
• Oversee daily workflow, deadlines, and case queues to keep service moving.
• Coach onsite team members and manage timecards, scheduling, and reporting.
• Coordinate with housing authority staff and building partners to resolve issues.

Skills

Leadership

Public-facing service

De-escalation

Team coordination

Education

Bachelor's degree in Business Administration or related field

Housing Choice Voucher (HCV) credential

Affordable housing program certification

Tools

Microsoft Office

Housing-specific case-management software

Job description

Advastar, Inc. | Recruiting & Staffing is seeking a Housing Supervisor to run daily onsite operations for the Chicago team. This frontline leadership role sets service tone, manages a small onsite team, and serves as the main contact for participants and landlords in a high-visibility, in-person office.

The position offers a base salary of roughly $52K-$60K+ depending on experience, plus comprehensive benefits. Full-time, Monday–Friday, in-office with no remote option.