Case Manager

A Safe Haven; Chicago (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

A Safe Haven in Chicago is seeking a housing counselor to work with clients and families to help them find and obtain stable housing. This full-time role focuses on navigating the housing process and connecting clients with suitable opportunities.

You will collaborate with landlords, manage case files, and document progress to meet housing goals. Knowledge of HUD programs, local resources, and strong computer skills are essential; travel may be required to visit housing sites.

Qualifications

• Bachelor's Degree or 1–2 years of related experience.
• Computer skills: Excel, Word, Outlook.
• Experience with housing programs and homelessness services preferred.

Responsibilities

• Collaborate with families to set housing goals and obtain independent housing.
• Provide clients with housing opportunities and navigate paperwork.
• Assist with applications and required forms and landlord communications.
• Build relationships with landlords and property managers to identify housing opportunities.
• Maintain case management documentation and forms.
• Create case notes and monitor client progress toward housing goals.
• Coordinate with property owners to obtain documents for financial assistance.
• Inspect and assess potential housing locations for suitability.
• Travel as required; perform other duties as assigned by management.

Skills

Client service

Case management

Housing assistance

Interpersonal skills

Education

Bachelor's Degree

Tools

Excel

Word

Outlook

Job description

Job Details

Job Location: Headquarters - Chicago, IL 60608

Position Type: Full Time

Salary Range: $18.00 - $19.00 Hourly

SUMMARY

This position is responsible for working with clients and families program to help them find and obtain stable housing.

DUTIES AND RESPONSIBILITIES

• Works collaboratively with families and individuals experiencing homelessness to help them establish housing goals and obtain independent housing.
• Provides clients with appropriate housing opportunities.
• Assists clients with navigating the administrative bureaucracy surrounding housing, such as obtaining necessary paperwork and completing required applications and forms.
• Establishes and maintains relationships with landlords and property management companies to facilitate better identification of available housing opportunities.
• Ensures required case management documentation and forms are completed.
• Creates case notes, track, and monitor clients’ progress to provide support and ensure their housing goals are met.
• Works with property owners and representatives to obtain required documents in support of financial assistance requests.
• Views, inspects, and evaluates potential housing locations to ensure they are well-maintained and appropriate for client habitation.
• Travels as required.
• Performs other related duties as assigned by management.

Qualifications

• Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
• Computer skills required: Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); and Keyboarding.

Other skills required:

• 3+ years of case management experience with Rapid Rehousing, Housing First, or other federal housing program preferred.
• Knowledge of general principles and approaches for providing services to individuals and families experiencing housing insecurity, substance addiction, interpersonal trauma, and criminal justice involvement.
• Knowledge of HUD programs, resources, opportunities, and regulations.
• Knowledge of local community programs, resources, opportunities, and regulations.