Onsite Hospitality Manager — Rent‑Free Housing & 30 Units

Landing; Pensacola (FL); Vor Ort; USD 50.000 - 55.000; Vollzeit

Benefits dieser Stelle

Free onsite housing

Performance bonus up to 25%

Stock options

Medical benefits (health, dental, eye)

Life insurance

AD&D

Disability insurance

Mental health support

Pet insurance

FSA or HSA options

401(k) retirement plan

Generous PTO

Landing Stays travel perk

Zusammenfassung

Landing is seeking a Field Operations professional to live onsite at a Pensacola property and oversee 30+ units. You will manage reservations, guest inquiries, and partner relationships across Landing and OTA channels, ensuring a seamless guest experience from booking to checkout.

In this role you will build processes, triage issues under pressure, and contribute to property performance with KPIs like NPS, CSAT, and cleaning quality. A fast-paced, growth-stage environment awaits.

Qualifikationen

• Background in hotel operations, short-term rental management, or high-volume hospitality.
• Experience running a property or operation with autonomy.
• Strong organization and follow through.
• Ability to triage under pressure.
• Comfort with ambiguity.

Aufgaben

• Manage reservations across direct and OTA channels (Landing bookings, Airbnb, Booking.com).
• Oversee guest experience from booking through checkout (tickets, inquiries, escalations).
• Maintain relationships with property partners and housekeeping vendors.
• Track property KPIs: NPS, CSAT, cleaning quality, and growth.
• Coordinate reservations and maintenance escalation with property management teams.
• Onboard, install, launch, and deinstall units at the property.

Kenntnisse

Guest relations

Organization

Decision making under pressure

Adaptability

Hospitality operations

Jobbeschreibung

Landing is seeking a Field Operations professional to live onsite at a Pensacola property and oversee 30+ units. You will manage reservations, guest inquiries, and partner relationships across Landing and OTA channels, ensuring a seamless guest experience from booking to checkout.

In this role you will build processes, triage issues under pressure, and contribute to property performance with KPIs like NPS, CSAT, and cleaning quality. A fast-paced, growth-stage environment awaits.