Onsite Hospitality Manager

Landing, Inc.; Pensacola (FL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Free onsite housing

Stock options

Comprehensive benefits

401(k) plan

ImmediatePay

Generous paid time off

Landing Stays travel perk

Job summary

Landing, Inc. is seeking a Field Operations Manager to live onsite at a Pensacola property and own the guest experience from reservation to checkout. You will manage reservations across Landing, Airbnb, and Booking.com, coordinate with partners and housekeeping, and monitor KPIs like NPS and CSAT while driving growth.

The role requires hands-on leadership in a fast-moving hospitality environment, autonomy, and comfort with ambiguity as the playbook is being written. Onsite housing is provided.

Qualifications

• Willingness to live and work onsite at the property.
• Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality.
• Experience running a property or operation with real autonomy.
• Strong organization and follow-through.
• Ability to triage under pressure.
• Comfort with ambiguity.

Responsibilities

• Reservation management across direct and OTA channels, including Landing bookings, Airbnb, and Booking.com
• The member experience from booking through checkout: tickets, inquiries, and escalations
• Relationships with property partners and housekeeping vendors
• Property KPIs: NPS, CSAT, cleaning quality, and growth
• Reservation coordination and maintenance escalation with property management teams
• Onboarding, installing, launching, and deinstalling units at your property

Skills

Guest service

Organization

Decision making under pressure

Autonomy

Job description

About Landing:

Since 2019, Landing has built the largest flexible living network in the country: 35+ markets, thousands of apartments, no deposits, no hassle. We\'re growing fast and operating in the real world, which means things move quickly, priorities shift, and no two days look the same.

About the Role:

This is a property ownership role, and it comes with a rent-free home. You\'ll live onsite at one of our properties in Pensacola, Florida, and own at least 30 units there: member experience, property relationships, housekeeping vendors, maintenance, unit quality, and everything in between. You\'ll oversee reservations made through Landing\'s platform and OTA partners like Airbnb and Booking.com, resolve member issues across multiple channels, and report on property performance to your manager.

Living onsite puts you right in the middle of the action. When something comes up, you can jump in fast, and you get to build real relationships with guests and property partners face to face.

If you\'ve run or worked in a hotel, a short-term rental portfolio, or a high-volume hospitality operation, you already know what this job feels like. The difference is that the playbook is still being written, and you\'ll help write it.

This role is for someone who thrives when things move fast, makes smart calls with incomplete information and the guest experience in mind, and builds systems while using them.

What You\'ll Own:

• Reservation management across direct and OTA channels, including Landing bookings, Airbnb, and Booking.com
• The member experience from booking through checkout: tickets, inquiries, and escalations
• Relationships with property partners and housekeeping vendors
• Property KPIs: NPS, CSAT, cleaning quality, and growth
• Reservation coordination and maintenance escalation with property management teams
• Onboarding, installing, launching, and deinstalling units at your property

What We\'re Looking For:

• Willingness to live and work onsite at the property
• A background in hotel operations, short term rental management, vacation rental portfolio management, or high volume hospitality. You know how to operate when guests don\'t wait.
• Experience running a property, market, or operation with real autonomy, making the decisions rather than carrying out someone else\'s
• Strong organization and follow through. Tickets don\'t resolve themselves, and this role has a lot of them.
• The ability to triage under pressure. When three things are urgent at once, you know which one to move on first.
• Comfort with ambiguity. We\'re a growth stage company, and the answer isn\'t always written down somewhere.

Work Schedule and Availability:

Because you live where the guests are, this role doesn\'t follow a fixed schedule. Expect regular work outside standard business hours, including evenings, weekends, and holidays, based on what the property needs. Flexibility is a must.

What We Offer:

• Room to grow with us! Our Field Operations management team is built from internal promotions.
• Free onsite housing with rent, utilities, and parking all covered
• Competitive compensation: $50,000 to $55,000 base salary based on experience, plus a performance bonus of up to 25% of base
• Stock options
• Comprehensive benefits: medical, dental, vision, life, AD&D, disability, mental health, pet, and FSA or HSA options
• Retirement support: 401(k) plan plus access to ImmediatePay
• A generous paid time off policy
• Travel perk: $750 annually in Landing Stays

Landing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including pregnancy, sexual orientation, gender identity, and related conditions, national origin, age, disability, genetic information, military service or obligation, or any other status protected by applicable federal, state, or local law.