Hospitality Manager

Landing; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Stock Options

Comprehensive benefits package

Retirement plan

Generous paid time off

Travel perk

Job summary

Landing is expanding its Raleigh presence and seeks a market-focused operator to own a segment of properties, manage reservations across Landing and OTA platforms, and ensure top-tier member experiences from booking through checkout.

You will build relationships with property partners and drive KPIs like NPS and CSAT while coordinating with management to onboard new properties in a fast-paced, high-volume hospitality environment.

Qualifications

• Background in hotel operations, short-term rental management, or high-volume hospitality.
• Experience running a market, property, or operation with real autonomy.
• Strong organizational and follow-through skills.
• Ability to triage under pressure with multiple urgent items.
• Comfort with ambiguity in a growth-stage environment.

Responsibilities

• Reservation management across direct and OTA channels including Landing, Airbnb, and Booking.com.
• Manage member experience from booking through checkout (tickets, inquiries, escalations).
• Maintain property and housekeeping partner relationships.
• Track market KPIs such as NPS, CSAT, cleaning quality, and growth.
• Coordinate reservations and escalations with property management teams.
• Onboard, install, and launch new properties within the market segment.

Skills

Hotel operations

Market ownership

Organization

Prioritization

Ambiguity tolerance

Job description

About Landing

Since 2019, Landing has built the largest flexible living network in the country - 35+ markets, thousands of apartments, no deposits, no hassle. We're growing fast and operating in the real world, which means things move quickly, priorities shift, and no two days look the same.

About the role

Raleigh is one of our fastest growing markets, and we're expanding the team to keep up with the demand. You will own segment of our properties - member experience, property relationships, housekeeping vendors, maintenance, unit quality and everything in between. You will oversee reservations made through Landing’s platform as well as OTA partners like Airbnb and Booking.com, build relationships with property partners, resolve member issues across multiple channels, and report on market performance to your Hub Manager.

If you've run or worked in a hotel, a short-term rental portfolio, or a high-volume hospitality operation, you already know what this job feels like. The difference here is that you own the whole market segment, not just one property - and the playbook is still being written.

This role is for someone who thrives when things are moving fast, makes decisions with incomplete information with the best customer experience in mind, and builds systems while using them.

What you'll own

• Reservation management across direct and OTA channels — including Landing bookings and platforms like Airbnb and Booking.com
• Member experience from booking through checkout - tickets, inquiries, escalations
• Property and housekeeping partner relationships
• Market KPIs: NPS, CSAT, cleaning quality, growth
• Reservation coordination and maintenance escalation with property management teams
• Onboarding, installation, and launching of new properties within your market segment

What we're looking for

• Background in hotel operations, short-term rental management, vacation rental portfolio management, or high-volume hospitality - you know how to operate when guests don't wait
• Experience running a market, property, or operation with real autonomy - not just executing someone else's decisions
• Strong organizational and follow through skills - tickets don't resolve themselves and this role has a lot of them
• Ability to triage under pressure - three things are urgent at once, you know which one to move on first
• Comfort with ambiguity - we're a growth-stage company and the answer isn't always written down somewhere

Work Schedule & Availability

Core business hours for this role are Monday- Friday, 8am-5pm. As a guest-facing position, additional availability is required, including evenings, weekends, and holidays, based on business needs. These needs may increase during peak periods, such as month-end and high-volume check-in times.

What we offer

• Opportunities for upward mobility - we want you to grow with us! Our management team in Field Operations is built from internal promotions.
• Competitive compensation: $55,000–$75,000 base salary (based on experience) + performance bonus of up to 20% of base salary + $6,600 annual vehicle and cell stipend
• Stock Options
• Comprehensive benefits package: Medical, dental, vision, life, AD&D, disability, mental health, pet, commuter benefits, and FSA or HSA options
• Retirement support: 401(k) plan + access to ImmediatePay
• Generous paid time off policy to support work-life balance
• Travel perk: $750 USD annually in Landing Stays

Landing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including pregnancy, sexual orientation, gender identity, and related conditions, national origin, age, disability, genetic information, military service or obligation, or any other status protected by applicable federal, state, or local law.