Onsite Helpdesk Technician - Windows & AD Support

TEKsystems; Topeka (KS); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO / Paid time off

Job summary

TEKsystems in Topeka, KS is seeking an entry-level Helpdesk Technician to support the Kansas Department of Transportation on-site in Topeka. You will provide end-user support, install and troubleshoot hardware/software, image devices, and maintain asset records.

Responsibilities include supporting LAN/WAN, Wi-Fi, and mobile devices, configuring AV equipment, and authoring knowledge-base articles. Strong troubleshooting and customer service skills required; HS diploma and 6 months' distributed

Qualifications

• Six months of experience advising and assisting computer users in a distributed computing environment.
• Education may substitute for experience as determined relevant by the agency.
• Preferred certifications include MCP, CompTIA A+, and CompTIA Network+.

Responsibilities

• Provide end-user technical support in person, by phone, and remotely.
• Install, maintain, and troubleshoot hardware and software.
• Image, deploy, and redeploy devices.
• Maintain hardware and software inventory and asset records.
• Support LAN, Wi-Fi, communications, and mobile devices.
• Set up audio/visual equipment for meetings.
• Create technical documentation and knowledge base articles.

Skills

Desktop

Help desk

ServiceNow

Troubleshooting

Customer service

Active Directory

Imaging

Asset management

Inventory management

Mobile devices

Education

High School Diploma or equivalent

Tools

Device imaging software

Audio/visual equipment

Mobile devices and smartphones

Windows

Microsoft Office

Job description

TEKsystems in Topeka, KS is seeking an entry-level Helpdesk Technician to support the Kansas Department of Transportation on-site in Topeka. You will provide end-user support, install and troubleshoot hardware/software, image devices, and maintain asset records.

Responsibilities include supporting LAN/WAN, Wi-Fi, and mobile devices, configuring AV equipment, and authoring knowledge-base articles. Strong troubleshooting and customer service skills required; HS diploma and 6 months' distributed