Onsite Help Desk Tier 1 Support - Navy Program Portsmouth

CompQsoft, Inc.; Kittery (ME); On-site; USD 45,000 - 55,000; Full time

Job summary

CompQsoft, Inc. in Portsmouth, NH is seeking a Help Desk Tier 1 Support professional for full-time, on-site work supporting the US Navy SUBMEPP. You will handle trouble tickets via phone, email, and in-person, and provide timely resolutions with proper documentation.

Responsibilities include escalating when needed, contributing to the knowledge base, and setting up or maintaining client devices and GFE as part of the support team.

Qualifications

• Active Secret clearance is required.
• IAT Level II certification is required or preferred.

Responsibilities

• Receive trouble ticket issues and open Help Desk tickets via in person, phone, email, or other electronic means.
• Provide timely resolution and follow-up for end-users.
• Document all steps, gather required information, and escalate as needed.
• Publish Knowledge Base articles when applicable.
• Assist with setup, configuration, and maintenance of client devices and GFE.
• Support and observe Tier II/III activities on-site and document findings.

Skills

Active Secret Clearance

Help Desk Experience

Education

IAT Level II Certification

Job description

CompQsoft, Inc. in Portsmouth, NH is seeking a Help Desk Tier 1 Support professional for full-time, on-site work supporting the US Navy SUBMEPP. You will handle trouble tickets via phone, email, and in-person, and provide timely resolutions with proper documentation.

Responsibilities include escalating when needed, contributing to the knowledge base, and setting up or maintaining client devices and GFE as part of the support team.