Onsite Help Desk Technician - Tech Support

MSA Professional Services, Inc; Baraboo (WI); On-site; USD 28,929 - 46,838; Full time

Benefits offered by this job

Employee ownership

Mentorship culture

Flex time program

Hybrid/remote options

Job summary

MSA Professional Services, Inc. is seeking a Help Desk Support Technician to be the first point of contact for employees requiring technical assistance.

This onsite role in Baraboo, WI supports a growing team across the firm, delivering timely resolution and user-friendly guidance. You will troubleshoot hardware, software, and network issues, configure devices, manage licensing, and document solutions to improve IT processes.

Qualifications

• No prior experience required – we’ll provide training.
• Strong understanding of operating systems, networks, and troubleshooting.
• Familiarity with Windows and Microsoft Office/365.

Responsibilities

• Provide first-line technical support to employees across the company.
• Respond to Help Desk tickets, emails, calls, and chat requests in a timely manner (same business day).
• Troubleshoot and resolve hardware, software, and network issues.
• Build, configure, and deploy PCs and tablets.
• Maintain and update the IT Asset Inventory system, including annual check-ins with staff.
• Verify software requests for licensing and compliance.
• Research, test, and evaluate technology requests and new solutions.
• Collaborate with vendors and elevate issues when necessary.
• Document issues, solutions, and patterns to improve IT processes.
• Provide occasional on-site support at other company offices.

Skills

Operating systems

Networks

Windows + Office 365

Firewalls & routers

SCCM experience

Communication

Empathy

Problem solving

Physical lifting

Education

High School Diploma or GED

Pursuing Computer/Information Science degree

Tools

SCCM

Job description

MSA Professional Services, Inc. is seeking a Help Desk Support Technician to be the first point of contact for employees requiring technical assistance.

This onsite role in Baraboo, WI supports a growing team across the firm, delivering timely resolution and user-friendly guidance. You will troubleshoot hardware, software, and network issues, configure devices, manage licensing, and document solutions to improve IT processes.