Help Desk Technician - Secret Clearance

S2Technologies, LLC; Colorado Springs (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

S2Technologies, LLC is seeking a Help Desk Specialist to provide end-user, system, and network support at Schriever SFB, Colorado. The role involves hands-on and remote work on end-user devices and network components, following SOPs, and documenting issues in the ticketing system.

The ideal candidate has at least 6 months of Helpdesk experience, understanding of Windows OS and Office products, and familiarity with various devices and VPN networks. This is an on-site position at Schriever SFB, CO.

Qualifications

• At least 6 months of helpdesk support experience.
• Basic networking and OSI concepts, Windows OS, and Microsoft Office.
• Experience with end-user and shared devices, plus ticketing systems.

Responsibilities

• Provide end-user, system, and network support.
• Document issues and updates in the ticketing system until incident resolution.
• Monitor network capabilities and create trouble tickets for issues observed.
• Work in a fast-paced environment and coordinate with customers via email or phone.

Skills

Helpdesk experience

Networking concepts

Windows OS

Microsoft Office

Ticketing systems

Education

High School Diploma

Tools

Windows OS

Microsoft Office

VPN

Job description

S2Technologies, LLC is seeking a Help Desk Specialist to provide end-user, system, and network support at Schriever SFB, Colorado. The role involves hands-on and remote work on end-user devices and network components, following SOPs, and documenting issues in the ticketing system.

The ideal candidate has at least 6 months of Helpdesk experience, understanding of Windows OS and Office products, and familiarity with various devices and VPN networks. This is an on-site position at Schriever SFB, CO.