Onsite Help Desk Specialist - Greensboro IT Support

TEK Systems; Greensboro (AL); On-site; USD 23,000 - 25,000; Full time

Job summary

TEKsystems in Greensboro, NC is seeking an Application Support/Help Desk Analyst to provide IT support to end users across North America. This is an onsite contract position based in Greensboro, working five days a week.

You will diagnose and resolve technical issues, deliver prompt support via phone, email, and chat, and guide users through step-by-step solutions while recording interactions in the help desk system.

Qualifications

• End-user support across local and remote users and production lines.
• Excellent customer service and teamwork required.
• Willingness to work overtime as needed.

Responsibilities

• Diagnose and resolve technical issues for products and services.
• Deliver prompt, professional support to customers through phone, email, and chat.
• Guide customers through step-by-step solutions to address their concerns.
• Escalate advanced or specialized issues to the appropriate support teams.
• Record all customer interactions, troubleshooting steps, and resolutions in the help desk system.
• Conduct follow-ups to confirm full resolution and customer satisfaction

Skills

Help desk

Help desk support

Customer service

Support

Job description

TEKsystems in Greensboro, NC is seeking an Application Support/Help Desk Analyst to provide IT support to end users across North America. This is an onsite contract position based in Greensboro, working five days a week.

You will diagnose and resolve technical issues, deliver prompt support via phone, email, and chat, and guide users through step-by-step solutions while recording interactions in the help desk system.