Onsite Help Desk & Automation Specialist

BlackCube Labs; Columbia (SC); On-site; USD 57,000 - 81,000; Full time

Job summary

BlackCube Labs is seeking an experienced Help Desk Support & Automation Specialist to provide first-line technical support at its Broad River Road location. The role supports staff across education, medical, and facility operations, resolving tickets from end-to-end and guiding users through common issues.

You will work with the Help Desk Manager to document procedures, create SOPs, and identify opportunities to automate routine tasks using PowerShell, Power Automate, and the Microsoft Power

Qualifications

• 10+ years of IT troubleshooting, help desk, and/or technical support.
• 10+ years of experience using ticketing software.
• Experience with network-to-endpoint issues.
• Bachelor’s degree or equivalent relevant experience (4 additional years of relevant experience if candidate has a High School Diploma, 2 additional years of relevant experience if a candidate has an Associate’s Degree)

Responsibilities

• Serve as a first point of contact for help desk requests and rotating call queue coverage.
• Troubleshoot network, endpoint, and user access issues.
• Perform password resets and assist users with common technical problems.
• Record, track, and resolve requests using a ticketing system.
• Work with the Help Desk Manager to capture existing processes and operational knowledge.
• Create and maintain clear SOPs, workflows, and support documentation.
• Help cross-train staff and improve consistency in help desk operations.
• Identify opportunities to automate routine tasks and improve support functionality.
• Assist with endpoint management as needed.

Education

Bachelor’s degree or equivalent relevant experience

Tools

PowerShell

Power Automate

Microsoft Power Platform

Endpoint management

Microsoft Intune

MD-102 certification

Job description

BlackCube Labs is seeking an experienced Help Desk Support & Automation Specialist to provide first-line technical support at its Broad River Road location. The role supports staff across education, medical, and facility operations, resolving tickets from end-to-end and guiding users through common issues.

You will work with the Help Desk Manager to document procedures, create SOPs, and identify opportunities to automate routine tasks using PowerShell, Power Automate, and the Microsoft Power