Senior Help Desk & Automation Architect

Cynet Systems; Columbia (SC); On-site; USD 38,000 - 45,000; Full time

Job summary

BlackCube Labs is seeking an experienced Help Desk Support & Automation Specialist to provide first-line technical support at its Broad River Road location. The role supports staff across education, medical, and facility operations, resolving help desk requests, troubleshooting from network to endpoint, and documenting workflows.

The specialist will work with the Help Desk Manager to capture knowledge, create SOPs, and identify opportunities to automate recurring tasks while assisting with

Qualifications

• Bachelor's degree or equivalent relevant experience (4 extra years if HS diploma, 2 extra years if Associate)
• Experience with help desk and IT troubleshooting, ticketing, and network-to-endpoint issues
• Experience automating workflows and developing SOPs is preferred

Responsibilities

• Serve as a first point of contact for help desk requests and rotating call queue coverage.
• Troubleshoot network, endpoint, and user access issues.
• Perform password resets and assist users with common technical problems.
• Support staff in education, medical, and facility operations.
• Record, track, and resolve requests using a ticketing system.
• Capture existing processes and operational knowledge with Help Desk Manager.
• Create and maintain SOPs and support documentation.
• Cross-train staff and improve consistency in operations.
• Identify opportunities to automate routine tasks and improve support functionality.
• Assist with endpoint management as needed.

Skills

Help desk

Ticketing software

Network troubleshooting

PowerShell

Power Automate

Power Platform

Endpoint management

Documentation

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Intune

MD-102 certification

Job description

BlackCube Labs is seeking an experienced Help Desk Support & Automation Specialist to provide first-line technical support at its Broad River Road location. The role supports staff across education, medical, and facility operations, resolving help desk requests, troubleshooting from network to endpoint, and documenting workflows.

The specialist will work with the Help Desk Manager to capture knowledge, create SOPs, and identify opportunities to automate recurring tasks while assisting with