Help Desk & Automation Pro - Power Platform

STI; Columbia (SC); Presencial; USD 60.000 - 85.000; Tempo integral

Resumo da vaga

SCDJJ is seeking an experienced Help Desk Support & Automation Specialist to provide first-line technical support at its Broad River Road location, serving staff in education, medical, and facility operations. The role emphasizes troubleshooting from network to endpoint and building automated workflows.

Work closely with the Help Desk Manager to document procedures, capture operational knowledge, and improve day-to-day support. Background screening is required before starting.

Qualificações

• 10+ years of experience using ticketing software.
• 10+ years of IT troubleshooting, help desk, and/or technical support experience.
• Experience with network-to-endpoint issues.
• Bachelor’s degree or equivalent relevant experience (4 additional years if high school diploma, 2 additional years if associate degree).

Responsabilidades

• Serve as a first point of contact for help desk requests and rotating call queue coverage.
• Troubleshoot network, endpoint, and user access issues.
• Perform password resets and assist users with common technical problems.
• Support staff in education, medical, and facility operations.
• Record, track, and resolve requests using a ticketing system.
• Work with the Help Desk Manager to capture existing processes and operational knowledge.
• Create and maintain clear SOPs, workflows, and support documentation.
• Help cross-train staff and improve consistency in help desk operations.
• Identify opportunities to automate routine tasks and improve support functionality.
• Assist with endpoint management as needed.

Conhecimentos

Ticketing software experience

IT troubleshooting

Network-to-endpoint troubleshooting

Formação

Bachelor’s degree or equivalent experience

Descrição da vaga

SCDJJ is seeking an experienced Help Desk Support & Automation Specialist to provide first-line technical support at its Broad River Road location, serving staff in education, medical, and facility operations. The role emphasizes troubleshooting from network to endpoint and building automated workflows.

Work closely with the Help Desk Manager to document procedures, capture operational knowledge, and improve day-to-day support. Background screening is required before starting.