Onsite Help Desk Analyst (Tier 2) - IT & Desktop Support

Toyota Automated Logistics; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

401(k) Employer Match

Vacation / Holiday Pay

Tuition Reimbursement

Professional Associations & Subscrib

Job summary

Toyota Automated Logistics is seeking a Helpdesk Analyst to support equipment setup, resolve tickets, and provide Level 2 IT support for internal employees. The role is onsite at our headquarters in Carmel, IN, with a move to Noblesville, IN in early 2027.

Main duties include imaging, deployment, and upgrades, as well as occasional travel. A BS/AS in IT or CS is preferred, with experience in Windows, Active Directory, and Office 365.

Qualifications

• BS in IT or CS or AS in IT/CS with relevant helpdesk experience.
• Strong customer service and communication skills.
• Ability to troubleshoot laptops and office apps.

Responsibilities

• Imaging, deployment and installation of applications.
• On-site and remote desktop support for company users.
• Perform PC and device upgrades.
• Escalate tickets as needed and work with team.
• Assist with inventory management and IT assets shipping/receiving.
• Create and update IT knowledge base procedures.
• Travel 0-5% as required.

Education

BS in IT or Computer Science preferred

AS in IT or Computer Science with up to 4 years of experience

Tools

Windows 10/11

Active Directory

MS Office 365 Administration

Office 365

Linux basics

VPN technologies

Apple/iOS

Networking (TCP/IP, DHCP, DNS)

Job description

Toyota Automated Logistics is seeking a Helpdesk Analyst to support equipment setup, resolve tickets, and provide Level 2 IT support for internal employees. The role is onsite at our headquarters in Carmel, IN, with a move to Noblesville, IN in early 2027.

Main duties include imaging, deployment, and upgrades, as well as occasional travel. A BS/AS in IT or CS is preferred, with experience in Windows, Active Directory, and Office 365.