Help Desk Analyst

Toyota Automated Logistics; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

401(k) Employer Match

Vacation / Holiday Pay

Tuition Reimbursement

Professional Associations & Subscrib

Job summary

Toyota Automated Logistics is seeking a Helpdesk Analyst to support equipment setup, resolve tickets, and provide Level 2 IT support for internal employees. The role is onsite at our headquarters in Carmel, IN, with a move to Noblesville, IN in early 2027.

Main duties include imaging, deployment, and upgrades, as well as occasional travel. A BS/AS in IT or CS is preferred, with experience in Windows, Active Directory, and Office 365.

Qualifications

• BS in IT or CS or AS in IT/CS with relevant helpdesk experience.
• Strong customer service and communication skills.
• Ability to troubleshoot laptops and office apps.

Responsibilities

• Imaging, deployment and installation of applications.
• On-site and remote desktop support for company users.
• Perform PC and device upgrades.
• Escalate tickets as needed and work with team.
• Assist with inventory management and IT assets shipping/receiving.
• Create and update IT knowledge base procedures.
• Travel 0-5% as required.

Education

BS in IT or Computer Science preferred

AS in IT or Computer Science with up to 4 years of experience

Tools

Windows 10/11

Active Directory

MS Office 365 Administration

Office 365

Linux basics

VPN technologies

Apple/iOS

Networking (TCP/IP, DHCP, DNS)

Job description

Job Overview:
We are seeking a Helpdesk Analyst responsible for equipment set up for employee use, resolving Help Desk tickets promptly, and providing Level 2 Help Desk support to users. This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics including but not limited to: We are looking for a person to be based at our headquarters. Currently we are in Carmel, IN but moving to Noblesville, IN in early 2027. This position is onsite supporting our internal employees.

Responsibilities:

• Provide remote and on-site desktop support for company users and computers.
• Intermediate support of Windows 10/11
• Intermediate support of Apple/iOS and Android phones
• Intermediate Microsoft Office 365 Administration
• Intermediate Active Directory Administration
• Intermediate Networking knowledge (TCP/IP, DHCP, DNS, etc.)
• Intermediate Desktop applications (Office, Adobe, etc.)

Job Functions:

• Imaging, deployment and application installation.
• Perform PC and device upgrades.
• Perform minor repairs and routine cleaning of server rooms and equipment storage.
• Escalation of help desk tickets.
• Work with team and management on escalation of any issues (equipment, network etc)
• Special assignments and projects as directed by the team lead or Director.
• Assist with inventory management, shipping and receiving of IT assets.
• Assist in creating new operation procedures for the IT knowledge base.

Travel Requirements:

• Travel will be between 0-5% (Travel expenses paid by Toyota Automated Logistics)

Required Qualification s and Preferred Skills:

• BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role.
• Collaborative interpersonal skills
• Ability to adapt and take initiative.
• Great client-facing communication and customer service skills
• Analytical and organizational skills
• Intermediate experience troubleshooting, configuring, and repairing laptops
• Intermediate experience with Active Directory/Domain Controller
• Intermediate understanding of Group Policies and other commonly used IT concepts and technologies
• Proficiency in MS Office
• Basic knowledge of Linux and Apple/iOS
• Basic knowledge of VPN technologies
• Must be eligible to work in the USA long term without sponsorship.
• Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

To learn more about us, click here: https://www.youtube.com/watch?v=PFKuN5mUw_8

About Toyota Automated Logistics:

Toyota Automated Logistics is your global partner for integrated warehouse automation. Our team combines the talents of Bastian Solutions, Vanderlande’s warehousing business and viastore under one brand to deliver scalable systems, intelligent software and life-cycle services.

In addition to exciting work at a growing company, we offer the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation / Holiday Pay
• Paid Volunteer time off
• Tuition Reimbursement
• Professional Associations, Conferences and Subscriptions
• Company Meetings & Events

Toyota Automated Logistics does not work with outside recruiting agencies. No solicitation phone calls please.