Onsite Help Desk Analyst – Oracle Federal Financials

i360technologies, Inc.; Chesapeake (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Referral Bonus

401k Matching

Technology Reimbursement

Short-Term Disability

Long-Term Disability

Life Insurance (Basic, Voluntary & AD&

PTO

Job summary

i360technologies, Inc. is seeking Tier 0 / Tier 1 Help Desk Analysts to serve as the first point of contact for the client's Oracle Federal Financials users. On-site at the FSC in Chesapeake, VA with limited telework approved by the client, the role supports a 40-hour week within 6:00 am–9:00 pm ET.

A background in federal financial systems is preferred and shift coverage is required. The position emphasizes end-user issue resolution, requirement gathering for enhancements, and adherence to SOPs

Qualifications

• Bachelor's degree in a related field or 5 years of related experience.
• Customer-facing help desk or end-user support experience.
• Ability to work on-site in Chesapeake, VA.

Responsibilities

• Provide end-user support via ServiceNow tickets, phone inquiries, walk-ins, and emails.
• Gather requirements and coordinate with Tier 1, Tier 2, and JPMO.
• Support business processes and develop reports (excluding Power BI for financial ops).
• Support Tier 1: account administration, tracking, triage, and documentation.
• Follow SOPs, desk guides, and service level agreements.
• Work assigned shift within FSC hours (6:00 am–9:00 pm ET), Monday–Friday.

Skills

Customer-facing support

End-user support

Communication skills

Education

Bachelor's degree in a related field

5 years related experience

Tools

ServiceNow

Oracle Federal Financials

Job description

i360technologies, Inc. is seeking Tier 0 / Tier 1 Help Desk Analysts to serve as the first point of contact for the client's Oracle Federal Financials users. On-site at the FSC in Chesapeake, VA with limited telework approved by the client, the role supports a 40-hour week within 6:00 am–9:00 pm ET.

A background in federal financial systems is preferred and shift coverage is required. The position emphasizes end-user issue resolution, requirement gathering for enhancements, and adherence to SOPs