Oracle EBS Help Desk Analyst – Tier 1 (Onsite)

i360technologies, Inc.; Chesapeake (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Referral Bonus

401k Matching

Tech Reimbursement

Short-Term Disability

Long-Term Disability

Life Insurance

PTO

Job summary

i360technologies, Inc. is seeking a Tier 1 Help Desk Analyst to deliver centralized user and application support for the Oracle Federal Financials operations at the FSC in Chesapeake, VA.

The role is onsite with limited telework and requires US work authorization. You will handle account management, incident triage in ServiceNow, and assist with month-end tasks within a 40-hour week, with shifts between 6:00 am and 9:00 pm ET, Monday through Friday.

Qualifications

• Bachelor's degree in a related field or 5 years of related experience.
• Help desk or application support experience, including ticket documentation in an ITSM tool.
• Strong customer service and written communication skills.
• Ability to work on-site in Chesapeake, VA.

Responsibilities

• Provide centralized support for the management and administration of user accounts.
• Track, answer, and resolve requests for assistance regarding applications, business processes, and payment status.
• Triage incoming ServiceNow incidents, including categorization, research, and escalation of issues that cannot be resolved at Tier 1.
• Document all calls and requests for assistance in ServiceNow.
• Contribute data to weekly and monthly ServiceNow summary reports and Tier 1 weekly telework statistics.
• Test applications used to support Tier 1 functions (ALM, ServiceNow, and the financial system).
• Support audit requests by participating in meetings and providing information, documentation, or data.
• Work an assigned shift within the FSC help desk hours of 6:00 am–9:00 pm ET, Monday–Friday.

Skills

Customer service

Written communication

Ticket documentation

On-site work

Education

Bachelor's degree in related field

5 years related experience

Tools

ServiceNow

Oracle EBS

Oracle Federal Financials

Job description

i360technologies, Inc. is seeking a Tier 1 Help Desk Analyst to deliver centralized user and application support for the Oracle Federal Financials operations at the FSC in Chesapeake, VA.

The role is onsite with limited telework and requires US work authorization. You will handle account management, incident triage in ServiceNow, and assist with month-end tasks within a 40-hour week, with shifts between 6:00 am and 9:00 pm ET, Monday through Friday.