Federal Shared Service Liaison Analyst — Onsite in Chesapeake

i360technologies, Inc.; Chesapeake (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

i360technologies, Inc. is seeking a Shared Service Provider Liaison Analyst to support the Federal Financials Shared Service Center. The role coordinates meetings, tracks tickets, and helps resolve cross-agency issues within Oracle Federal Financials Operations Support.

The position is onsite at the FSC in Chesapeake, VA, with limited telework contingent on client approval. Typical hours are 6:00 am–9:00 pm ET, Monday–Friday, with occasional weekend or month-end close tasks as needed.

Qualifications

• Bachelor's degree in a related field or 5 years of related experience.
• Experience coordinating stakeholders, meetings, and status reporting.
• Analytical skills to research financial system discrepancies.
• Ability to work on-site in Chesapeake, VA.

Responsibilities

• Assist Liaison Officer(s) in coordinating and facilitating meetings; act as scribe, and document and publicize minutes as requested.
• Assist Liaison Officer(s) in preparing and tracking reports and scorecards.
• Monitor ServiceNow for tickets related to other supported agencies and provide weekly ticket status reports to the Liaison Officer(s).
• Coordinate with supported agency personnel and FSC personnel to aid in the resolution of issues.
• Monitor EBS reports identified in Interagency Agreements to ensure the system is functioning properly and service level agreements are being met.
• Provide EBS quality assurance support for system functions, focused on issues reported by supported agencies, including analytics, research, and recommended resolutions for abnormal posting logic or other discrepancies.

Skills

Stakeholder coordination

Meeting facilitation

Analytical skills

On-site work coordination

Education

Bachelor's degree in related field

5 years of related experience

Tools

ServiceNow

Job description

i360technologies, Inc. is seeking a Shared Service Provider Liaison Analyst to support the Federal Financials Shared Service Center. The role coordinates meetings, tracks tickets, and helps resolve cross-agency issues within Oracle Federal Financials Operations Support.

The position is onsite at the FSC in Chesapeake, VA, with limited telework contingent on client approval. Typical hours are 6:00 am–9:00 pm ET, Monday–Friday, with occasional weekend or month-end close tasks as needed.