Lead Tier 1 Help Desk – Oracle Federal Financials

i360technologies, Inc.; Chesapeake (VA); Presencial; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Referral Bonus

401k Matching

Eleven Holidays

Technology Reimbursement

Short-Term & Long-Term Disability

Life Insurance

Paid Time Off

80% Employer Paid Health Care Plan

Descripción de la vacante

i360technologies, Inc. is looking for an O&M Tier 1 Lead in Chesapeake, Virginia. This role involves leading the Tier 1 help desk team and managing support for approximately 19,000 user accounts. You'll ensure service quality and produce regular reporting while coordinating with stakeholders on escalated issues.

The ideal candidate will have a Bachelor's degree, significant experience in help desk operations, and familiarity with ServiceNow or similar platforms. This position also requires U.S. citizenship or permanent residency.

Formación

• Minimum 6 years of related experience in help desk or application support.
• Strong experience managing ticket queues and service levels.
• Ability to pass a federal background investigation.

Responsabilidades

• Lead the Tier 1 help desk team, managing user support for 19,000 accounts.
• Ensure accurate documentation of calls and requests in ServiceNow.
• Produce recurring reports such as weekly summaries and O&M reports.

Conocimientos

Help desk operations

ServiceNow

Team leadership

User account administration

Educación

Bachelor's degree

Herramientas

ServiceNow

Descripción del empleo

i360technologies, Inc. is looking for an O&M Tier 1 Lead in Chesapeake, Virginia. This role involves leading the Tier 1 help desk team and managing support for approximately 19,000 user accounts. You'll ensure service quality and produce regular reporting while coordinating with stakeholders on escalated issues.

The ideal candidate will have a Bachelor's degree, significant experience in help desk operations, and familiarity with ServiceNow or similar platforms. This position also requires U.S. citizenship or permanent residency.