Healthcare IT Help Desk Analyst, Tier 2

TalentLNX LLC; Durham (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

TalentLNX LLC in Durham, NC is seeking a Healthcare IT Help Desk Analyst, Tier 2 to resolve escalated issues for hardware, software and clinical applications. You will support Windows, Microsoft 365, Active Directory, printers, VPN, and mobile devices, while maintaining a secure HIPAA-compliant environment.

The role requires an Associate degree in IT or equivalent, at least 2 years of help desk experience, and familiarity with ServiceNow.

Qualifications

• Associate degree in IT or equivalent experience.
• Minimum of 2 years of help desk or desktop support experience.
• Strong Windows, Microsoft 365, and Active Directory skills.
• Experience with a ticketing system such as ServiceNow.

Responsibilities

• Resolve escalated tickets for hardware, software, and network issues.
• Support Microsoft 365, Windows, and mobile devices.
• Manage user accounts and access in Active Directory and Azure AD.
• Troubleshoot printers, VPN, and remote access.
• Document fixes and update the knowledge base.
• Image and deploy laptops and workstations.
• Coach Tier 1 analysts on common fixes.
• Follow change, asset, and security procedures.
• Escalate security incidents immediately.
• Support new hire onboarding and offboarding.
• Take part in an on-call rotation.
• Protect patient information in line with HIPAA.

Skills

Windows

Microsoft 365

Active Directory

Troubleshooting

Communication

VPN

Education

Associate IT degree or equivalent

Tools

ServiceNow

Job description

# Healthcare IT Help Desk Analyst, Tier 2Information Technology (IT) & Systems,Technology & ComplianceDurham, North CarolinaNovember 9, 2026$52,000 - $68,000 / yearFull TimeApplication ends: **December 7, 2026**Apply Now### Job Description**Location:** Durham, NC (On-site)We are seeking a **Healthcare IT Help Desk Analyst, Tier 2** to solve the technical problems that front line support cannot, so clinical and business staff stay productive for our client. This position is a full-time, direct hire opportunity based onsite in the Durham, NC area. The role takes escalated tickets for hardware, software, access, and clinical application issues, fixes them or routes them with clear notes, and keeps the knowledge base current.This role is well aligned for a methodical help desk or desktop support professional who communicates clearly with non-technical users. The ideal candidate is focused on quick resolution, fewer repeat tickets, and building user trust in the help desk.**Responsibilities:*** Resolve escalated tickets for hardware, software, and network issues* Support Microsoft 365, Windows, and mobile devices* Manage user accounts and access in Active Directory and Azure AD* Troubleshoot printers, VPN, and remote access* Support clinical and business applications and route vendor issues* Document fixes and update the knowledge base* Meet ticket response and resolution targets* Image and deploy laptops and workstations* Coach Tier 1 analysts on common fixes* Follow change, asset, and security procedures* Escalate security incidents immediately* Support new hire onboarding and offboarding* Take part in an on-call rotation* Protect patient information in line with HIPAA**Qualifications:*** Associate degree in IT or equivalent experience required* Minimum of 2 years of help desk or desktop support experience* Strong Windows, Microsoft 365, and Active Directory skills* Experience with a ticketing system such as ServiceNow* Clear communication with non-technical users* Methodical troubleshooting skills* CompTIA A+, Network+, or similar certification a plus* Healthcare IT experience preferred**Schedule:*** Full-time position* Monday through Friday, 8:00 AM to 5:00 PM Eastern, with a rotating on-call week* Onsite in the Durham, NC area**Salary Range:** The salary range for this position is approximately $52,000 – $68,000 annually ($25.00 – $32.69 per hour), based on experience and qualifications.**Interview Process:** Selected candidates will participate in a multi-step interview process, including an initial screening with TalentLNX followed by interviews with department leadership.---**Equal Opportunity Employer:** TalentLNX is committed to equal employment opportunity and a diverse, inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.