Onsite Health Information Specialist - Patient Services

TEKsystems; Hershey (PA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Onsite role

Job summary

TEKsystems in Hershey, PA is seeking Health Information Management Support Specialists to provide patient-facing administrative support, assist with Release of Information, and complete assigned HIM tasks as part of a contract role onsite.

Day to day tasks include answering calls, verifying demographics, obtaining verbal authorizations, navigating EMR systems, supporting Release of Information requests, and documenting work while maintaining HIPAA compliance.

Qualifications

• Professional telephone communication and customer service skills.
• Excellent attention to detail and accuracy.
• Ability to learn new systems and workflows.
• Reliable attendance and punctuality.

Responsibilities

• Professionally answer incoming calls and assist patients and other requestors.
• Retrieve and return voicemail messages promptly.
• Verify patient identity and demographic information.
• Obtain verbal authorizations according to established procedures after training.
• Navigate electronic medical record systems to locate patient information.
• Assist with Release of Information requests and related workflows.
• Support radiology image-sharing requests
• Accurately document calls, authorizations, requests, and completed work.
• Maintain patient confidentiality and follow HIPAA requirements.
• Complete additional medical records, HIM, and administrative tasks as assigned.
• Support HIM operations during a major electronic medical record transition.

Skills

Phone & customer service

Attention to detail

Learn new systems

Reliability

Job description

TEKsystems in Hershey, PA is seeking Health Information Management Support Specialists to provide patient-facing administrative support, assist with Release of Information, and complete assigned HIM tasks as part of a contract role onsite.

Day to day tasks include answering calls, verifying demographics, obtaining verbal authorizations, navigating EMR systems, supporting Release of Information requests, and documenting work while maintaining HIPAA compliance.