Onsite Global Logistics Coordinator - Optimize Shipments

Expeditors International; California (MO); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

Long-Term Disability Insurance

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Training and Personnel Development

Job summary

Expeditors International is seeking a Logistics Coordinator (Customer On-Site) for our on-site team. This full-time role focuses on efficient, accurate shipment movement and exceptional customer service across a global logistics network.

You will coordinate with carriers, vendors, and internal teams to ensure SLA compliance, document generation, and timely delivery while maintaining knowledge of DG requirements and safety policies. The position offers growth within a global Fortune 500 company.

Qualifications

• Bachelor's degree or equivalent working experience.
• 1-2 years of experience in logistics and/or high volume customer service roles.
• Fluent in English with excellent written and oral communication skills.
• Strong organizational and problem-solving abilities.
• Proficient in Microsoft Office and Google Workspace.
• Self-starter who can triage and prioritize tasks in a fast-paced environment.
• Analytical mindset with the ability to interpret data and make informed decisions.

Responsibilities

• Enhance customer relationships by identifying areas for improvement in the overall customer experience.
• Develop and maintain relationships with cross-functional departments, carriers, vendors, and other service providers.
• Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems.
• Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA.
• Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed with the client.
• Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve issues plus escalate as necessary.
• Maintain knowledge of customer and company policies on all aspects of product movement.
• Identify corrective actions for ongoing incidents, delivery issues, opportunities and SOPs.
• Identify and articulate process improvement ideas to support operations and projects.
• Create documented process for customers when requested - SOP/SWI creation.
• Support the implementation of company’s culture within the team.
• Work towards individual and department KPIs.
• Stay up to date with best practices in supply chain and apply new knowledge to improve processes.
• Work with stakeholders to agree on delivery schedules and create plans to support on time delivery.
• Work with clients to understand Dangerous Goods requirements and gather necessary documentation.
• Collaborate with vendors and partner teams to collect Asbestos letters.
• Other duties as assigned

Skills

English fluency

Organizational skills

Communication skills

Problem-solving

MS Office

Google Workspace

Data interpretation

Education

Bachelor's degree or equivalent

Job description

Expeditors International is seeking a Logistics Coordinator (Customer On-Site) for our on-site team. This full-time role focuses on efficient, accurate shipment movement and exceptional customer service across a global logistics network.

You will coordinate with carriers, vendors, and internal teams to ensure SLA compliance, document generation, and timely delivery while maintaining knowledge of DG requirements and safety policies. The position offers growth within a global Fortune 500 company.