eGaming Product Support Technician — On-Site LV, Profit-Sharing

Arrow International, Inc.; Henderson (NV); On-site; USD 52,000 - 76,000; Full time

Job summary

Arrow International, Inc. is seeking a Product Support Specialist for eGaming to diagnose and resolve hardware and software issues, log cases in Salesforce, and coordinate with field engineers from Las Vegas, NV. The role requires hands-on experience with Arrow equipment configuration and systems integration.

The candidate will support customers nationwide, participate in after-hours rotations, and contribute to documentation and training efforts. Local applicants in Las Vegas preferred.

Qualifications

• Minimum 3 years of training or commensurate experience in electronic and PC technologies.
• Strong support knowledge of Windows Active Directory, Networking, Windows Servers and SQL.
• Excellent written and verbal communication skills.

Responsibilities

• Diagnose software and hardware problems and provide effective solutions.
• Log service calls in Salesforce with pertinent information.
• Dispatch calls to field engineers for on-site repairs when needed.
• Provide on-site installations and support when required.
• Assist customers with configuration and programming of Arrow equipment.
• Support systems integration and networking-based equipment.

Skills

Active Directory

Networking

Windows Server

SQL

Tools

Windows Active Directory

Networking

Windows Servers

SQL

Job description

Arrow International, Inc. is seeking a Product Support Specialist for eGaming to diagnose and resolve hardware and software issues, log cases in Salesforce, and coordinate with field engineers from Las Vegas, NV. The role requires hands-on experience with Arrow equipment configuration and systems integration.

The candidate will support customers nationwide, participate in after-hours rotations, and contribute to documentation and training efforts. Local applicants in Las Vegas preferred.