Front Office Associate

Sagent Behavioral Health; Appleton (WI); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Medical, Dental, Vision

401k and disability insurance

Paid time off & holidays

Job summary

Sagent Behavioral Health in Appleton, WI is seeking a Front Office Associate to be the first point of contact for patients. You will check in patients, verify information, collect payments, and schedule appointments, ensuring a welcoming, efficient front desk experience.

The role requires a high school diploma, healthcare exposure preferred, and compliance with HIPAA. This full-time, onsite position offers a stable schedule Monday–Friday with 10:00 AM–6:30 PM and benefits including medical,

Qualifications

• High school diploma or equivalent
• Experience working in health care facilities and an interest in behavioral health preferred
• Compliance with HIPAA regulations will be strictly enforced

Responsibilities

• Interacts with patients and visitors with warmth and professionalism.
• Check-in patients for appointments, verify demographic information, provide paperwork, and collect payments.
• Coordinate scheduling of patient appointments and collaborate with providers using multiple computer systems.
• Perform administrative tasks such as electronic filing, scanning, faxing, mailing in a timely manner.
• Answer inbound and make outbound calls, respond to inquiries, and triage as appropriate.
• Maintain a clean and organized front desk and waiting room.
• Handle patient concerns and crises with empathy, escalating as needed.
• Attend mandatory meetings and trainings.

Skills

Healthcare experience

Education

High school diploma

Job description

Brief Description

Job Title: Front Office Associate

Location: 2500 E Enterprise Ave Unit B, Appleton, WI 54913

Working Model: Onsite

Employee Type: 1.0 FTE - Full Time

Schedule: Monday through Friday 10:00AM - 6:30PM

At Sagent Behavioral Health, we believe profound change is possible. As one of the largest behavioral health organizations in the Midwest—with 2,000+ team members across 80+ locations in five states—we offer the stability and resources to help you thrive.

Backed by more than 100 years of combined behavioral health experience, Sagent brings together the trusted legacies of Ellie Mental Health, LifeWorks, Nystrom & Associates, Psychiatric Associates, Sandhill Counseling & Consultation, and Vantage Point.

Here, you'll find a supportive, inclusive culture where you can hone your skills, collaborate with a fantastic team, and build a rewarding career focused on what matters most: helping others find hope. Guided by our HOPE values—Humility, Optimism, People-Centered, and Ethical Practice—we provide manageable caseloads, flexible schedules, and compensation options that work for you—from salary to production-based models.

As a Front Office Associate at Sagent Behavioral Health, you will be the first point of contact for patients and strive to deliver a positive and welcoming experience in every interaction. This position plays an important role in the continuity of care by providing administrative support to patients and stakeholders through appointment scheduling, processing paperwork, and handling inquiries.

Full Time Benefits

• Medical, Dental, Vision
• 401k, Long Term Disability, Short Term Disability and Life Insurance
• PTO and Paid Holidays

Responsibilities

• Interacts with all patients and visitors with warmth and professionalism.
• Check-in patients for appointments, verify demographic information, provide paperwork, and collect payments.
• Ensure seamless coordination of care by scheduling patient appointments and collaborating with providers using multiple computer systems.
• Participate in administrative tasks such as electronic filing, scanning, faxing, mailing in a timely manner.
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Maintain a clean and organized front desk and waiting room space by managing patient paperwork, office supplies, and other amenities.
• Handle patient concerns and crises with empathy and patience while collaborating with site leadership to resolve, as needed.
• Attend mandatory meetings and trainings.

Requirements

• Highschool diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health preferred.
• Physical requirements include occasionally lifting and moving office supplies which can include reams of paper that weigh up to 50lbs.
• It is clearly understood that all names and materials seen in this position are strictly and highly confidential due to state and federal regulations on patient privacy. Compliance of all HIPAA related regulations will be strictly enforced by management.

Compensation:

This is a non-exempt position. Total earnings for this position will start at $16.00 hourly.

• Actual compensation may be determined by various factors such as licensure, experience, skillset, internal equity, schedule and/or location. Estimates are factored on a 1.0 FTE.
• Employees in these positions are W2.

Sagent Behavioral Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.