Onsite Front Desk Coordinator – Healthcare Admin

M3 USA Corporation; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

M3 Wake Research is seeking a Front Desk Coordinator at our Raleigh, NC site. You will be the first point of contact for participants, sponsors, and visitors, delivering a professional and welcoming experience.

This on-site role supports daily operations, manages front desk duties, administrative tasks, and paperwork with accuracy and efficiency. Prior clinical research or healthcare exposure is preferred, with strong MS Office skills.

Qualifications

• 1 year of related work experience preferred.
• Clinical research experience or relevant healthcare background preferred.
• Patient recruitment/community outreach experience preferred.

Responsibilities

• Greet participants, sponsors, and visitors professionally.
• Notify staff of arrivals.
• Prepare forms for participant visits and ensure paperwork is complete.
• Scan and upload forms into the system.
• Answer and direct incoming calls promptly.
• Place reminder calls/texts to participants.
• Receive and manage shipments and inform study coordinators.
• Maintain a clean, organized, presentable reception area.
• Monitor office supply inventory and coordinate orders.
• Support Participant Recruitment Specialist as needed.
• Manage participant compensation via payment cards and systems.
• Assist with regulatory document completion and filing.

Skills

Microsoft Office

Clinical Conductor

QuickBase

IRB portals

Job description

M3 Wake Research is seeking a Front Desk Coordinator at our Raleigh, NC site. You will be the first point of contact for participants, sponsors, and visitors, delivering a professional and welcoming experience.

This on-site role supports daily operations, manages front desk duties, administrative tasks, and paperwork with accuracy and efficiency. Prior clinical research or healthcare exposure is preferred, with strong MS Office skills.