Front Desk & Patient Services Coordinator - Onsite Raleigh

Talentify; Raleigh (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Wake Research, an M3 company, is seeking a Front Desk Coordinator for our Raleigh, NC site. This on-site role welcomes participants, sponsors, and visitors and supports daily operations with accuracy and efficiency.

The position involves greeting visitors, handling calls, preparing forms, scanning records, coordinating with study staff, and maintaining a tidy reception area while assisting with regulatory documentation and filing.

Qualifications

• Candidate must have at least 1 year of related experience preferably.
• Prior clinical research experience preferred or relevant healthcare background.
• Prior patient recruitment/community outreach experience preferred.
• Knowledge of Microsoft Office Suite required.
• Knowledge of Clinical Conductor, QuickBase, IRB portals preferred.

Responsibilities

• Greet participants, sponsors, and visitors in a professional and courteous manner.
• Notify the appropriate staff member of their arrival.
• Prepare the required forms for new participant visits and ensure that all paperwork is completed accurately.
• Scan and upload all required forms and information into the appropriate system.
• Answer and direct incoming phone calls in a professional and timely manner.
• Place reminder calls and send reminder texts to participants.
• Receive and open all incoming shipments and inform study coordinators of their arrival (as applicable).
• Ensure the reception area is clean, organized, and presentable at all times.
• Monitor and maintain office supply inventory; work with site leadership to place orders as needed.
• Manage the participant referral program and assist the onsite/remote Participant Recruitment Specialist (PRS) as needed.
• Maintain participant compensation by assigning payment cards and ensuring timely payment distribution through the applicable system.
• Provide administrative support as needed, including assistance with regulatory document completion and filing.

Tools

Clinical Conductor

QuickBase

IRB portals

Microsoft Office Suite

Job description

Wake Research, an M3 company, is seeking a Front Desk Coordinator for our Raleigh, NC site. This on-site role welcomes participants, sponsors, and visitors and supports daily operations with accuracy and efficiency.

The position involves greeting visitors, handling calls, preparing forms, scanning records, coordinating with study staff, and maintaining a tidy reception area while assisting with regulatory documentation and filing.