Field Support Engineer - Windows 11 & Endpoint Expert

TechDigital Group; Redwood City (CA); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

TechDigital Group is seeking a Field Support Engineer in Redwood City to manage desktop environments, upgrade Windows systems to Windows 11, and handle end-user data backup. You will troubleshoot Windows 10/11 issues and work with SCCM/Intune to deploy configurations, while supporting clients in Life Science/R&D settings.

The role requires strong communication and a proactive approach to end-user support, with on-site engagement in the local area.

Qualifikationen

• Experience deploying Windows 10/11 in enterprise or lab environments.
• Familiar with backup tools and data protection best practices.
• Strong communication and client-facing skills.

Aufgaben

• Back up end-user data and verify integrity.
• Upgrade end-user systems to Windows 11 where required.
• Troubleshoot Windows 10/11 issues and use deployment tools.
• Knowledge of data backup tools for end users.
• Experience in Life Science or R&D lab environments preferred.
• Maintain clear communication with clients throughout engagements.

Kenntnisse

Desktop management

Windows 10/11 OS

End-user apps (MS Office etc)

Tools

SCCM

Intune

Jobbeschreibung

TechDigital Group is seeking a Field Support Engineer in Redwood City to manage desktop environments, upgrade Windows systems to Windows 11, and handle end-user data backup. You will troubleshoot Windows 10/11 issues and work with SCCM/Intune to deploy configurations, while supporting clients in Life Science/R&D settings.

The role requires strong communication and a proactive approach to end-user support, with on-site engagement in the local area.