Onsite Field Service Technician: PC & Printer Repair

ManpowerGroup; Buffalo (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Cell phone reimbursement

Company-provided laptop/tablet

Weekly pay

Health and prescription plans

Job summary

ManpowerGroup is seeking a Field Service Engineer to provide on-site hardware support and repair for HP PC and Printer products in Buffalo, NY. The role requires diagnosing, configuring hardware, and educating customers on technology solutions to ensure timely service resolution.

The ideal candidate has a High School diploma (hardware training or college preferred), strong mechanical aptitude, and excellent communication skills. Lifting up to 50 pounds and overtime as needed are expected.

Qualifications

• High School diploma or equivalent; additional hardware training or college education is preferred.
• Proven experience in technical or mechanical hardware repair, with the ability to troubleshoot complex issues.
• Physical ability to bend, crawl, stoop, sit, lift, and move up to 50 pounds.
• Availability to work scheduled and unscheduled overtime, including non-traditional workdays and holidays.
• Onsite customer-facing experience with strong interpersonal and communication skills.

Responsibilities

• Provide on-site hardware support and repair for HP PC and Printer products, including laptops, desktops, RPOS, and workstations.
• Configure hardware, software, and network components to ensure optimal performance and customer satisfaction.
• Diagnose and troubleshoot hardware issues using mechanical and technical skills, including working with third-party software, networks, and switches.
• Manage critical service events efficiently while maintaining a positive customer experience.
• Educate customers about technology solutions and ensure timely resolution of service requests.

Skills

Mechanical aptitude

Communication skills

Proactive problem solving

Customer-focused

On-site hardware support

Education

High School diploma

Hardware training / college education preferred

Tools

Printer repair

Job description

ManpowerGroup is seeking a Field Service Engineer to provide on-site hardware support and repair for HP PC and Printer products in Buffalo, NY. The role requires diagnosing, configuring hardware, and educating customers on technology solutions to ensure timely service resolution.

The ideal candidate has a High School diploma (hardware training or college preferred), strong mechanical aptitude, and excellent communication skills. Lifting up to 50 pounds and overtime as needed are expected.