Field Service Engineer

ManpowerGroup; Buffalo (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Cell phone reimbursement

Company-provided laptop/tablet

Weekly pay

Health and prescription plans

Job summary

ManpowerGroup is seeking a Field Service Engineer to provide on-site hardware support and repair for HP PC and Printer products in Buffalo, NY. The role requires diagnosing, configuring hardware, and educating customers on technology solutions to ensure timely service resolution.

The ideal candidate has a High School diploma (hardware training or college preferred), strong mechanical aptitude, and excellent communication skills. Lifting up to 50 pounds and overtime as needed are expected.

Qualifications

• High School diploma or equivalent; additional hardware training or college education is preferred.
• Proven experience in technical or mechanical hardware repair, with the ability to troubleshoot complex issues.
• Physical ability to bend, crawl, stoop, sit, lift, and move up to 50 pounds.
• Availability to work scheduled and unscheduled overtime, including non-traditional workdays and holidays.
• Onsite customer-facing experience with strong interpersonal and communication skills.

Responsibilities

• Provide on-site hardware support and repair for HP PC and Printer products, including laptops, desktops, RPOS, and workstations.
• Configure hardware, software, and network components to ensure optimal performance and customer satisfaction.
• Diagnose and troubleshoot hardware issues using mechanical and technical skills, including working with third-party software, networks, and switches.
• Manage critical service events efficiently while maintaining a positive customer experience.
• Educate customers about technology solutions and ensure timely resolution of service requests.

Skills

Mechanical aptitude

Communication skills

Proactive problem solving

Customer-focused

On-site hardware support

Education

High School diploma

Hardware training / college education preferred

Tools

Printer repair

Job description

Our client, a leading provider of technology support services, is seeking a dedicated and skilled Field Service Engineer to join their dynamic team. As a Field Service Engineer, you will be an essential part of the service support team, delivering exceptional hardware support and technical solutions to HP’s PC Products customers. The ideal candidate will demonstrate strong mechanical aptitude, excellent communication skills, and a proactive approach to problem-solving, aligning successfully within a collaborative and customer-focused environment.

Job Title:Field Service Engineer

Location:Buffalo, NY

Pay Range: $22.01 - $28.8/hr

Must Have Printer Repair/Install Experience.

What's the Job?

• Provide on-site hardware support and repair for HP PC and Printer products, including laptops, desktops, RPOS, and workstations.

• Configure hardware, software, and network components to ensure optimal performance and customer satisfaction.

• Diagnose and troubleshoot hardware issues using mechanical and technical skills, including working with third-party software, networks, and switches.

• Manage critical service events efficiently while maintaining a positive customer experience.

• Educate customers about technology solutions and ensure timely resolution of service requests.

What's Needed?

• High School diploma or equivalent; additional hardware technology training or college education is preferred.

• Proven experience in technical or mechanical hardware repair, with the ability to troubleshoot complex issues.

• Physical ability to bend, crawl, stoop, sit, lift, and move up to 50 pounds.

• Availability to work scheduled and unscheduled overtime, including non-traditional workdays and holidays.

• Onsite customer-facing experience with strong interpersonal and communication skills.

What's in it for me?

• Cell phone reimbursement and a company-provided laptop/tablet to support your work.

• Opportunity to work in a fast-paced, ever-changing environment that fosters growth and learning.

• Engage with cutting-edge technology and develop your technical expertise.

• Be part of a team committed to customer satisfaction and business success.

• Work in a supportive environment that values diversity and inclusion.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.