Onsite Field Service Technician – PC Hardware & Imaging

Getronics; Minneapolis (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Getronics in Minneapolis is seeking a Field Services PC Technician (L1) to deliver onsite hardware repair and installation for a range of client devices. You will interact with clients, perform imaging and component replacements, and ensure issues are resolved promptly while meeting SLAs.

A high school diploma and 6–12 months of experience are expected, with the ability to lift 50 lbs and work on desktops, laptops, tablets and related hardware.

Qualifications

• High school diploma or equivalent required.
• 6–12 months of relevant work experience.
• Deskside support and ticket management tools experience is a bonus.

Responsibilities

• Provide onsite hardware repair and break-fix services for laptops, desktops, workstations, tablets and related devices.
• Install, maintain, upgrade, and repair IT products.
• Ensure SLA adherence and timely communications with stakeholders.
• Complete administrative tasks for each call per policies.
• Perform routine maintenance and parts administration.
• Receive and complete service calls within SLA and company requirements.
• Maintain security, safety, quality standards and customer satisfaction.

Skills

Customer support

Troubleshooting

Deskside support

Hardware repair

Operating systems

Education

High school diploma or equivalent

Job description

Getronics in Minneapolis is seeking a Field Services PC Technician (L1) to deliver onsite hardware repair and installation for a range of client devices. You will interact with clients, perform imaging and component replacements, and ensure issues are resolved promptly while meeting SLAs.

A high school diploma and 6–12 months of experience are expected, with the ability to lift 50 lbs and work on desktops, laptops, tablets and related hardware.