Onsite Field Service Manager — Office Equipment Leader

appliedinnovation; Michigan; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Short-term disability

401(k) retirement plan with company match program

Opportunities for professional growth and advancement

Job summary

Applied Innovation is looking for a Field Service Manager in Grand Rapids, MI. The successful candidate will lead a team focused on high-volume office equipment services and ensure top-level client experiences. This full-time, onsite role includes overseeing operations and enhancing team performance while partnering with sales for customer satisfaction.

Benefits include medical, dental, 401(k) plan, and opportunities for professional growth. Ideal candidates should have at least 5 years of experience in the office equipment industry and demonstrated leadership skills.

Qualifications

• Minimum of 5 years of experience in the office equipment industry.
• Proven ability to lead and manage teams in a service-driven environment.
• Strong planning and prioritization abilities.

Responsibilities

• Lead and develop a team of field service professionals.
• Conduct regular one-on-one meetings and performance reviews.
• Ensure technicians have the training and resources needed.
• Partner closely with the sales team to support customer satisfaction.

Skills

Team leadership

Communication

Problem-solving

Organizational skills

Collaboration

Education

High school diploma or equivalent

Job description

Applied Innovation is looking for a Field Service Manager in Grand Rapids, MI. The successful candidate will lead a team focused on high-volume office equipment services and ensure top-level client experiences. This full-time, onsite role includes overseeing operations and enhancing team performance while partnering with sales for customer satisfaction.

Benefits include medical, dental, 401(k) plan, and opportunities for professional growth. Ideal candidates should have at least 5 years of experience in the office equipment industry and demonstrated leadership skills.