Onsite Facilities Help Desk & Admin Support Assistant

Avispa MedOps; New York (NY); Presencial; USD 32.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Group Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Savings Plan

Paid Sick Leave (PSL)

Descripción de la vacante

Avispa MedOps is seeking a Facilities Help Desk Assistant & Admin Support to provide general Facilities administrative support and assist with the Help Desk function, receiving and dispatching maintenance requests for the employee population at our New York site.

Responsibilities include managing CMMS tickets, coordinating with facilities teams and vendors, handling document control, maintaining scheduling, and supporting event setups and after-hours activities as needed.

Formación

• 2-4 years of experience in building operations or facilities management.
• Understanding of basic building operations systems and customer service.
• Basic computer skills, including Microsoft Office (Word, Excel, Outlook), Slack, Ariba, and ServiceNow.
• PowerPoint experience is preferred.
• Experience with Facilities CMMS is preferred.

Responsabilidades

• Perform routine clerical and administrative functions for the Facilities department and the VP of Facilities Operations, including drafting correspondence, filing, records retention, organizing paper and electronic files, Facilities support documents, and municipal records using file management tools.
• Serve as second person at the Facilities Help Desk, responding to employee service requests, logging and dispatching tickets to Facilities personnel and in-house vendors in real time, reviewing tickets for categorization and assignment.
• Coordinate landlord services by submitting tickets through landlord portals for various sites, including freight elevator reservations and after-hours HVAC services.
• Maintain and update Certificate of Insurance requirements for all vendors performing work in the building, including at other sites.
• Work with Facilities Supervisors and Management to track workload, adjust schedules, maintain preventive maintenance service schedules, and update the CMMS.
• Support event setups and late after-hours services, serve as a CMMS resource for other sites, and collaborate with team leaders, maintenance, and events staff.

Conocimientos

Customer service

Building operations knowledge

Herramientas

Microsoft Office (Word, Excel, Outlook)

Slack

Ariba

ServiceNow

PowerPoint

CMMS

Descripción del empleo

Avispa MedOps is seeking a Facilities Help Desk Assistant & Admin Support to provide general Facilities administrative support and assist with the Help Desk function, receiving and dispatching maintenance requests for the employee population at our New York site.

Responsibilities include managing CMMS tickets, coordinating with facilities teams and vendors, handling document control, maintaining scheduling, and supporting event setups and after-hours activities as needed.