Material Support & Services Agent I - Contract

Embraer; Melbourne (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Embraer seeks a skilled Repair Management Specialist to lead process improvements and drive operational efficiency in repair management. The role requires proactive, data-driven mindset and strong communication with internal and external stakeholders to support parts repair and asset management.

The ideal candidate has a background in business or supply chain with 3+ years of customer service or procurement experience, proficient in SAP and advanced Excel, and fluency in English.

Qualifications

• Bachelor’s degree in Business Administration, Economics, or similar areas (Desirable).
• Generally, at least 3 years of customer service experience or supply chain & procurement.

Responsibilities

• Follow up with vendors to obtain repair quotes.
• Interact with vendors and internal areas to dispute quotes.
• May need to generate Purchase Orders according to Embraer policies.
• Assist the Repair Management team with the activities of the area.
• Interact internally and externally to expedite repaired parts return to Embraer and its customers.
• Support meetings and conference calls related to the Repair Management activities.
• Support the Repair Management team and leadership with reports.
• Work to solve discrepancies related to the repair management activities/paperwork. Participate in special projects - Kaizen.
• Update operational systems with repair information.
• Continually seeks opportunities to improve process flow and work efficiency.
• Performs other tasks related to the Repair Management team as requested periodically.
• Structure processes, aiming for simplicity through automation of routines and tasks.
• Implement, manage, and serve reports and visibility for Embraer's after-sales repair and asset management area with high availability.

Skills

Strong communication skills

Analytical mindset

Data-driven

Negotiation skills

Organized and detail-oriented

Team player

Sense of urgency

English fluency

Education

Bachelor’s degree in Business Administration/Economics or related field

Tools

SAP

Advanced Excel

Outlook

PowerPoint

Job description

POSITION SUMMARY

We are seeking a skilled and motivated Repair Management Specialist to join our team. The ideal candidate will have a proven ability to lead process improvements and communicate effectively with both internal and external stakeholders. This role requires a proactive individual with a data-driven mindset and advanced technical skills to support the Repair Management team and drive operational efficiency.

JOB RESPONSIBLITIES

• Follow up with vendors to obtain repair quotes.
• Interaction with vendors and internal areas to dispute quotes.
• May need to generate Purchase Orders according to Embraer policies.
• Assist the Repair Management team with the activities of the area.
• Interact internally and externally to expedite repaired parts return to Embraer and its customers.
• Support meetings and conference calls related to the Repair Management activities.
• Support the Repair Management team and leadership with reports.
• Work to solve discrepancies related to the repair management activities/paperwork. Participate in special projects - Kaizen.
• Update operational systems with repair information.
• Continually seeks opportunities to improve process flow and work efficiency.
• Performs other tasks related to the Repair Management team as requested periodically.
• Structure processes, aiming for simplicity through automation of routines and tasks.
• Implement, manage, and serve reports and visibility for Embraer's after-sales repair and asset management area with high availability.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Education:

• Bachelor’s degree in Business Administration, Economics, and similar areas (Desirable)

Experience:

• Generally, at least 3 years of customer service experience or supply chain & procurement.

Knowledge, Skills & Abilities:

• Assignments require basic knowledge of a technical or functional area.
• Rapid learning and application of new information and concepts within the functional area takes place.
• Aeronautical familiarization (Desirable)
• Strong communication and analytical skills, with the ability to lead discussions and drive process improvements.
• Data-driven mindset capable of performing complex data analyses and presenting results clearly and concisely.
• Demonstrate negotiation techniques and customer services abilities.
• Organized and detailed oriented
• Team player
• Sense of urgency
• Process Discipline
• Comprehends value-based management fundamentals (Shareholder Satisfaction x Customer Satisfaction x Employee Satisfaction) and employment law (sexual harassment, disability, discrimination, labor laws, etc.).
• Proficient in Outlook, internet browsers, Microsoft office (Word, Advanced Excel, and Power Point), SAP.
• English language fluency

Working Conditions / Environment/ Special Requirements

• Ability to work in a safe, professional manner, adhering to all regulatory requirements, including OSHA, EPA, State, and Federal regulations.

GENERAL COMMITMENT FOR ALL EMPLOYEES

• Commitment to company values and compliance with department norms, policies, directives, and procedures.
• Incorporates Lean and P3E processes and concepts into daily activities.
• Strive for continuous improvement of processes and procedures.
• Honors and protects confidential and proprietary documents and information.
• Satisfies work schedule requirements.
• The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee.
• Performs other duties as assigned.

Embraer is an Equal Opportunity Employer.